iPhone 16 Pro Max Screen Unresponsive

my pro max screen becomes unresponsive on the charger? but works when its off???

I thought I was going crazy. Mine has been doing that since I bought it.

After the upgrade this iPhone 16 pro max still with all the issues, freezing, and when I tap something doesn’t respond, I have to close the application to work and extremely slow, feeling like returning the phone and go back to my 13 pro max. Apple needs to fix this issues!

My I 16 Pro Max also has issues with the battery. I never had the problem with the 15 Pro Max, but I have to charge my phone twice per day with Minimal use.

I exchanged it once because I was having a lot of issues and part of it was the unresponsive screen, but I thought it was because I had a screen protector on, but when they exchange the phone, I haven’t put a screen protector on yet, and I still have the unresponsive screen, poor battery, and other issues as well..

I’ve had a lot of trouble with Apple Support representatives. If they transfer me to a pre-sale or a post sale and I asked to be transferred to a supervisor or customer service because the representative isn’t helping, they refuse to do that unless I tell them many details about why I want a supervisor and if I simplify things, insight complaint, they will refuse to transfer you to customer service by saying they don’t handle a complaint but I guarantee post sales does not either.

Spending $15-$1700 does not build well with me if I can’t get assistance at Apple Support so I try to call the store and no matter what I select it bypasses the store and goes to Apple Support. If I can’t get assistance people‘s attitude or I’m not gonna transfer you to a supervisor or customer servicewhat do I need them for or what do I need their phone for if I can’t get help for a one week old phone.

I have the Apple 16 Pro Max also and I think I figured out what the problem is it may not make up for the lag. I can’t explain that, but I can’t explain why the unresponsiveness happens I believe.

The new camera settings button, which is at the bottom right of the screen below the screen where you naturally would probably hold your right hand as you’re doing thumb typing with both hands. If you have any little bit of contact with that with your flesh, it is confused. The device isn’t sure whether you’re trying to use the camera controls or whether you’re typing so it doesn’t Do anything until it rectifies what you’re trying to do but with multiple key strokes. Try it out see what You think and Weather I’m on track and please reply back if you think that I’ve nailed it because this could be something that is significant and probably can rectified

I thinK I may have discovered the problem with this situation. IF YOU HAVE ANY FLESH TOUCHING THE NEW CAMERA CONTROLS BUTTON THE PHONE GETS “CONFUSED”. It doesn’t know which contact point it should be responding to. Especially with right handed users, it’s so natural to have part of your palm right there on that button. I found that if I put the phone down on a flat surface and I start to type and there’s nothing in contact with the button, you have no problems. I don’t know how you sell for that other than use two fingers to hold the phone, which is not convenient or comfortable, but I think that’s the situation.

It has been almost 2 weeks with my new iPhone 16 pro-Max with this issue. Reset and manufacturing reset it but the issue is still occurring… so much money is spent on something that does not have the equivalent quality. What is the fix here? New iOS update?

I upgraded to 16pro max from 15pro max and noticed immediately how slow the screen was at responding to touch. Feels like you need to be more deliberate in your inputs for it to register.

I have a screen protector but as this is from a quality brand I can’t see that being the issue.

Hopefully a software issue rather than hardware.

I have the same issue

I bought an iPhone 16 pro max 2 weeks ago and immediately noticed that the sensor does not respond well and it is difficult to type on the keyboard, I make a lot of mistakes and it seems like the screen lags. It is impossible to pay so much money for a phone that is impossible to use and by the way I noticed that the screen sometimes blinks

As my iPhone 16 pro max issue occurred twice within 7 days of purchasing it, I went to the store. The phone was diagnosed and found having some hardware issue. The store associate then told me they will replace the hardware and schedule me for it. I inquired why can’t this be replaced with a new phone as it is less than 7 days and I have paid for a premium phone. After consulting with the manager he obliged and gave me a new phone like to like as replacement. I walked out happily.

Never seen it on my 16 PM, nor have any of the 16PM owners I know of, nor have I seen it on any demo 16PM.

If you think your phone has an issue, make an appointment otherwise have it examined:

Genius Bar Reservation and Apple Support Options - Apple

Those people need to work with Apple to find out why their experience is different from that of millions of others.

I've always stated you need to work with Apple Support, as some here have done, as it's not as simple as something being broken globally in iOS, rather there's some combination that results in issues for some.

Working with support is the only way that will be reproduced at Apple and ultimately resolved.

There is an update available that is supposed to fix this.

Having this issue, too. But worse with the screen protector.

I’m having the same exact issue and the top right of the phone is non responsive!!