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Sequoia Problem: Logitech wireless keyboard and mouse via KVM not working M1 Mac Mini

Here's my setup:


M1 Mac Mini

TESmart Dual Monitor KVM

Logitech Keyboard: Ergo K860, Logitech Mouse: M525

-- Both connected using Logitech Receiver in the KVM


I have been using this setup for years, with the Logitech USB receiver plugged into the keyboard/mouse port of the KVM switch. Works great switching between my MacBook Pro and my M1 Mac Mini.


Yesterday, I installed Sequoia on my Mini, and now when I switch back to the M1, the keyboard/mouse are unrecognized and I cannot access the Mini.


A couple of times a forced hard reboot of the Mini (via the power switch) will get the Mini to see the keyboard/mouse, but not all the time. I'm stuck having to shutdown the Mini, detach a USB device to free up a direct port, then move the Logitech Receiver directly into the Mini, and THEN it will see the keyboard.


Bug in Sequoia?

Mac mini, macOS 15.0

Posted on Sep 18, 2024 11:46 AM

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Question marked as Top-ranking reply

Posted on Sep 20, 2024 5:00 PM

I have had the same issue since upgrading to macOS 15.0. Mine is a MacBookPro 2018 15-inch Intel chip. The mouse and keyboard are not recognized via the KVM switch (TESmart—2 Port Dual Monitor KVM Switch HDMI 4K60Hz with USB Hub) and docking station (Plugable 14-in-1 USB-C Triple Monitor Docking Station with 100W Charging - DisplayLink Dock with 3X HDMI, Compatible with Windows, Mac, Chromebooks (Replaced by UD-3900PDZ)).

22 replies
Question marked as Top-ranking reply

Sep 20, 2024 5:00 PM in response to jeepish42

I have had the same issue since upgrading to macOS 15.0. Mine is a MacBookPro 2018 15-inch Intel chip. The mouse and keyboard are not recognized via the KVM switch (TESmart—2 Port Dual Monitor KVM Switch HDMI 4K60Hz with USB Hub) and docking station (Plugable 14-in-1 USB-C Triple Monitor Docking Station with 100W Charging - DisplayLink Dock with 3X HDMI, Compatible with Windows, Mac, Chromebooks (Replaced by UD-3900PDZ)).

Sep 30, 2024 7:07 PM in response to LumDerMad

You have to reach out to TESmart technical support. They have a firmware binary but they have to give it you. It's not available for public download without their assistance. Makes sense, because if someone puts the wrong firmware on the wrong device it will break the device.


https://www.tesmart.com/pages/contact

Fill out the form and submit.


At the bottom of the page is their phone number in China. You could call if you had to.


Sep 22, 2024 12:13 AM in response to jeepish42

Adding my voice to the chorus. The problem I experienced today 9/22/24 seems identical though I'm using different model keyboard and mouse. No problems before update for a year. Now the Tesmart KVM switch seems to be unable to share K and M with the M2 Mac mini I just updated to Sequoia 15. The keyboard and mouse and others work fine plugged in directly. And they work fine with the Dell laptop connected to the KVM. If anyone finds a fix, please post. Thanks

Oct 20, 2024 10:42 AM in response to atlcubfan

Take caution when upgrading with Tesmart firmware. As mentioned in an earlier post, Tesmart sent me the wrong firmware in the beginning (HKS0401A3U_KM_SOFMUS2_V008.bin) and the 2nd (HKS0403A1U_KM_-SOFMU16-V014.bin) made things worst. The most recent (HKS0403A1U(USB20)_KM_SOFMU16-V011-APP.bin) has station 1 in control regardless of what station is selected. I've requested the original firmware that was installed during release but they are reluctant to and now are trying to upsell me to a newer model for an exchange of my KVM and 40% discount on the newer.

Sep 27, 2024 3:01 PM in response to jeepish42

Similar issue where wired keyboard through TESmart KVM did not work on Mac Studio (M1 Max) side after upgrading from Sonoma to Sequoia. (Other side of KVM is an HP laptop and that worked fine.) I reverted to Sonoma from Sequoia on the Mac Studio via a Sonoma boot disk installer (with some bumps along the way). Mac Studio side works fine now on KVM, but running Sonoma, not Sequoia. Great solution for me until the issue is fixed in Sequoia.

Oct 4, 2024 5:13 AM in response to jeepish42

I'm having the same issue on my MBA M3. Logitech Pop Keys and Pebble Keys keyboards are not connecting no matter what I do and I managed to connect my mouse after minutes of trying. Before this MacBook I had MBA early 2020 i5 model and both of the keyboards and the mouse connected with no issues whatsoever. I updated that old MacBook too, it's on Sequoia now. I tried to connect my keyboards to this old one and they wouldn't connect. It was when I realized the issue was Sequoia and not my MBA M3. We are used to MacBooks being incompatible with some apps etc. but not the keyboards and mouses too now... I really hope that Apple does not leave this issue unsolved. I enjoyed using my keyboards and it's upsetting that I'm no longer to use accessories that I loved.

Oct 4, 2024 1:15 PM in response to jeepish42

UPDATE: I contacted TESmart Support and they sent me the files needed. However, their tool is an .exe that only works on Windows. My setup is two Macs. Boooo.


I had to get a VM up and running on my MacBook Pro (note what this adds to the expense of this Sequoia-introduced bug), but the TESmart tool still doesn't see the KVM to apply the firmware update. Now I'm waiting for TESmart Support to give me additional guidance on how to get my setup working again.


In the meantime, my home office setup (I work from home) is in disarray, KVM is sitting unplugged and disassembled for the hardware fix, and I am impatiently hoping for a solution from either Apple or TESmart ASAP.

Oct 14, 2024 12:25 PM in response to jeepish42

Same problem here with a MacBook Pro 14" M1 Pro 2021 and Sabrent USB C KVM Switch with dual HDMI outputs.


It was working well before the last update, but now when I switch from a Windows laptop to Mac it doesn't recognize the mouse or keyboard. I have it in clamshell mode and I need to open it an close it again to be able to work on it. I'm thinking on going back to the previous Mac OS version, this is pretty annoying.

Oct 20, 2024 6:35 AM in response to jeepish42

I have the same problem. I can get keyboard and mouse to work on the mac mini if I plug them into a usb hub then plug it into the usb 2.0 port on the kvm, but they only work on the HP PC if they are plugged into the dedicated ports. I have the firmware upgrade from tesmart but I am a bit nervous about installing it especially since I have a work around. However, I would like to solve the problem. Am I better off waiting to see if Apple solves the problem or install the kvm firmware? Thoughts?

Sequoia Problem: Logitech wireless keyboard and mouse via KVM not working M1 Mac Mini

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