Albums missing or moving in iOS 18 photos app

I keep my created albums in alphabetical order, since updating to IOS 18 they do not stay in order even after editing. Anyone else having issues?

iPad Pro, iPadOS 18

Posted on Sep 18, 2024 11:37 AM

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Posted on Sep 24, 2024 7:46 PM

I finally found the fix that works, in fact once you get used to it I am finding it easier than the old setup although I do still wish they would sort new photos to the top and let you choose to put the From My Mac (PC users don't let that throw you, you'll still be using that section), and Pinned Collections at the top rather than the bottom but at least the phone remembers where you were as I will explain later. So things are back in folders and I can easily find things now...


Here are the steps;


  1. First off, VERY IMPORTANT Because this procedure will delete photos from your phone in a later step before putting them back in the correct folders so you need to back them up first. So with that said, Connect your phone to your PC or Mac, load iTunes and Sync so you have copies of everything on your phone. OR an Alternate way that I actually prefer is just connect the phone to my Windows PC and it appears under the File Explorer and I just go in and manually select them all (sometimes is multiple folders) and select Cut and then Paste them back on my hardrive in the folder(s) where I want them.
  2. Open Photos. Scroll to the Bottom and Select "Customize & Reorder".
  3. Once inside the Customize & Reorder Uncheck everything except "From My Mac" and "Pinned Collections"
  4. Use the three bars on the right side of the List to Drag them so From My Mac is at the top and Pinned Collections is the next one down. Both checked and everything else not checked.
  5. Hit the (X) in the upper right corner to exit and save.
  6. Now you should have two things showing below all the pictures in your Library, these two things may still be empty but that's OK we will fix that in a moment.
  7. Beside Pinned Collections press the "Modify" button which will open the options for Pinned Collections.
  8. Inside of the Pinned Collections selections Add "Recently Saved", "Videos", "Recently Deleted", and "Hidden" and use the three bars to drag them so they are in that same order top to bottom and nothing else is selected. Note that there are other things in this list which you may find useful for your particular prefences but for now just stick with these four and you can easily come back and experiment with the other options later once you get the hang of how the new system works and sorts stuff.
  9. Press the (X) in the top right corner to save and exit.
  10. Connect your phone to your computer and load iTunes.
  11. Inside of iTunes go to "Photos" on the left side and select it. The UNselect "Sync Photos", and tell your phone to Sync. This will remove all your photos from the phone (now you know why it was important to Sync it earlier so you don't loose anything.
  12. After it has finished Syncing all your photos should now be removed from the phone.
  13. If you need to this is the time to make sure your photos and videos on your PC or Mac are sorted into folders the way you want them.
  14. Now Re-Check the "Sync Photos" and Select the Folders you want to Sync and also check Include Videos and then press the Sync button and let it work.
  15. When it's finsihed Press the Done button and disconnect your phone.


Your photos and videos should now be arranged back in the folders the way you had them ordered on your PC or Mac when you load the photo app and scroll to the bottom. All your folders will appear under the From My Mac section, Videos should be in Videos in the Videos window under Pinned Collections, and when you take new photos on your phone they will appear in the Recently Saved window. As you delete things they will show up in the Recenely Deleted window and if you choose to hide any files they will be in the Hidden window which needs a Password or face ID to open, same as the recently deleted.


It seems odd they made new photos appear at the bottom of the Library and YES, That massive collection of photos will still appear when you open photos but I discovered iOS 18 does REMEMBER where you was in the collection, even if you closed photos by swiping up or have restarted the phone, So if you've scrolled all the way to the bottom where your new photos will appear, along with your From My Mac and Pinned Collections and leave it there, then the next time you open it then it will still be there and you will not have to scroll thrugh all of your photos to get back to the bottom of the list each time you open Photos.


Hope this helps!


Similar questions

137 replies

Sep 25, 2024 5:28 AM in response to dougmelin

I hate it, why are the hidden photos showing as most recent at the top forcing us to view from right to left and even if just capturing a day out seeing the end of the day before the beginning and what’s even more infuriating is that unlike other albums it doesn’t seem possible to sort from oldest to newest . Anyone else experiencing this and are apple doing anything about it

Sep 25, 2024 11:39 AM in response to dougmelin

Big issue here with my iphone 13 mini after the ios 18 update. Till yesterday no issues at all, running smoothly. Later that day i was trying to find a photo from the new photos app and could not find it at all, on the way to my albums i saw that photos and videos have been reduced from 6k to 3.9k without a valid reason because my phone is 128gb and i had a free storage of 71gb, my albums were gone and many important photos were gone as well. I bought Icloud storage thinking that they will appear again(Hope dies last they say) but i was pretty unlucky and they didnt show up. If someone had the same issue and solved it pls reply, for now i have google photos and im not in a rush, but i need to restore them on the device too. Also is there any chance this might get fixed in the next update of 18.1?

Sep 28, 2024 10:49 PM in response to CAxl

It's actually really easy. I wrote overly detailed instructions in the rare event someone has never sync'ed with their PC or Mac before but most people should find it easy. Takes less than 10 mins even with over 5k photos like I have that I'm sync'ing from my PC due to work. I have talked to Apple and they don't consider it an issue at this point (thus in their minds there is nothing to fix). They think it makes it easier for people if they use their Mac or PC to sort their albums the way I did. And I admit, once you do it the albums ARE easier to use than they used to be, would have been nice though if they had made it more obvious the correct steps to set it up. I told them I had to figure it out myself and that was annoying because took some trial and errror and the first couple of people I spoke with didn't even know you could do what I did. I didn't find anyone who understood how I did it until I got escellated to Tier 3 support and even then the girl was like "oh, that's even easier than how I have been telling people". I told her well it wasn't for me because it took me a lot of trial and error playing with it one evening but I was glad she liked it and she said she'd start telling people to do it my way because it was easier than hers and would submit it as a known solution for people with the question.


Odd when customers figure it out better than the higest level of tech support.



Sep 29, 2024 1:52 PM in response to CAxl

I agree that Apple should address this nightmare. Apple had marketed there phone as such fabulous cameras so why are they messing with what so many people use their phones for. I was set on ordering an iPhone 16 pro but slammed on the brakes after I read about this. I have over 9000 photos that are stored on my phone for various reasons as well as documenting dates and issues. If I update to ISO18, from what I have read, it will be virtually impossible to find them. I wish Apple would address this issue and give a resolution and also can't understand why they don't put a warning about losing all of your albums and work of many years.


Maybe I misunderstand the issue and if so please put my mind to rest somebody. Otherwise I will stay with IOS 17.7 until forced to update to 18.0.





Sep 29, 2024 7:07 PM in response to dougmelin

I read your fix but honestly, do you really expect people to have to go through all of that. People have bought Apple products because they just plain work. I moved away from PC’s and Microsoft years ago because of problems . Apple has always had a product that is easy to use and in my mind flawless . I am pretty darn good with computers but obviously not good enough to follow your steps. You are more advanced and capable.


I don’t use iCloud for my photos and also don’t sync photos between my ipad, MacBook or the iPhone . I tried to air drop the photos most needed to the MacBook but it too didn’t work I guess because of the fact it was over 200 photos. This is an album needed to remain in chronological order or else it is useless .

Am I understanding this situation correctly? Maybe I am completely wrong? If I update to ISO 18 will I regret it and lose all of my albums?


For example , I have albums of aircraft, boats, beaches, accidents , sharks , medical records, and on and on which all have important chronological records. Is that going to all be gone and unable to recover in the order they were taken if I upgrade to IOS 18?


Thanks for taking to time to advise me !!

Oct 2, 2024 3:35 PM in response to SandtownRanch

I am trying your solution for the 2nd time. I guess part of the confusion is that you keep saying iTunes, and iTunes doesn't exist standalone anymore, it's the Music app now that includes iTunes within. Step 11 is confusing because on the left it shows your iPhone and on the top right you can choose Photos. I did not see a prioritize phone option. Let's see if the 2nd time is the charm. Once all of my 18,000+ photos get re-installed into my phone I will turn on sync to iCloud again and see if they disappear like they did the second time. I'll keep you updated.

Oct 3, 2024 8:26 AM in response to dougmelin

What a mess Apple created with this update! Why do they always assume this is what the people want? Why is it so difficult to search Photos now and where the **** are my screenshots going? I even choose save to photos and they are not showing up. The Photos app is a headache now along with the password app. Like who thought a separate app for passwords was a good idea?

Oct 3, 2024 9:53 AM in response to anthonygeo

I absolutely agree that Apple should fix their iOS18 Photos app mess!! Jesus Christ Apple developers, shame on you!!! Thanks God I am using their Photos app “only” for family and vacation photos and have sorted all my work pictures, screenshots and all other reference images in separate folders in the Utiful photo organizer app. But now all my effort for the family albums is negated by Apple! If they don’t fix this asap, I’m thinking to moving all my albums to Utiful and breaking free from the Apple Photos mess once and for all!!!!!

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Albums missing or moving in iOS 18 photos app

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