Albums missing or moving in iOS 18 photos app

I keep my created albums in alphabetical order, since updating to IOS 18 they do not stay in order even after editing. Anyone else having issues?

iPad Pro, iPadOS 18

Posted on Sep 18, 2024 11:37 AM

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Posted on Sep 24, 2024 7:46 PM

I finally found the fix that works, in fact once you get used to it I am finding it easier than the old setup although I do still wish they would sort new photos to the top and let you choose to put the From My Mac (PC users don't let that throw you, you'll still be using that section), and Pinned Collections at the top rather than the bottom but at least the phone remembers where you were as I will explain later. So things are back in folders and I can easily find things now...


Here are the steps;


  1. First off, VERY IMPORTANT Because this procedure will delete photos from your phone in a later step before putting them back in the correct folders so you need to back them up first. So with that said, Connect your phone to your PC or Mac, load iTunes and Sync so you have copies of everything on your phone. OR an Alternate way that I actually prefer is just connect the phone to my Windows PC and it appears under the File Explorer and I just go in and manually select them all (sometimes is multiple folders) and select Cut and then Paste them back on my hardrive in the folder(s) where I want them.
  2. Open Photos. Scroll to the Bottom and Select "Customize & Reorder".
  3. Once inside the Customize & Reorder Uncheck everything except "From My Mac" and "Pinned Collections"
  4. Use the three bars on the right side of the List to Drag them so From My Mac is at the top and Pinned Collections is the next one down. Both checked and everything else not checked.
  5. Hit the (X) in the upper right corner to exit and save.
  6. Now you should have two things showing below all the pictures in your Library, these two things may still be empty but that's OK we will fix that in a moment.
  7. Beside Pinned Collections press the "Modify" button which will open the options for Pinned Collections.
  8. Inside of the Pinned Collections selections Add "Recently Saved", "Videos", "Recently Deleted", and "Hidden" and use the three bars to drag them so they are in that same order top to bottom and nothing else is selected. Note that there are other things in this list which you may find useful for your particular prefences but for now just stick with these four and you can easily come back and experiment with the other options later once you get the hang of how the new system works and sorts stuff.
  9. Press the (X) in the top right corner to save and exit.
  10. Connect your phone to your computer and load iTunes.
  11. Inside of iTunes go to "Photos" on the left side and select it. The UNselect "Sync Photos", and tell your phone to Sync. This will remove all your photos from the phone (now you know why it was important to Sync it earlier so you don't loose anything.
  12. After it has finished Syncing all your photos should now be removed from the phone.
  13. If you need to this is the time to make sure your photos and videos on your PC or Mac are sorted into folders the way you want them.
  14. Now Re-Check the "Sync Photos" and Select the Folders you want to Sync and also check Include Videos and then press the Sync button and let it work.
  15. When it's finsihed Press the Done button and disconnect your phone.


Your photos and videos should now be arranged back in the folders the way you had them ordered on your PC or Mac when you load the photo app and scroll to the bottom. All your folders will appear under the From My Mac section, Videos should be in Videos in the Videos window under Pinned Collections, and when you take new photos on your phone they will appear in the Recently Saved window. As you delete things they will show up in the Recenely Deleted window and if you choose to hide any files they will be in the Hidden window which needs a Password or face ID to open, same as the recently deleted.


It seems odd they made new photos appear at the bottom of the Library and YES, That massive collection of photos will still appear when you open photos but I discovered iOS 18 does REMEMBER where you was in the collection, even if you closed photos by swiping up or have restarted the phone, So if you've scrolled all the way to the bottom where your new photos will appear, along with your From My Mac and Pinned Collections and leave it there, then the next time you open it then it will still be there and you will not have to scroll thrugh all of your photos to get back to the bottom of the list each time you open Photos.


Hope this helps!


Similar questions

137 replies

Oct 1, 2024 9:46 PM in response to knp124

You mean when you sync with iCloud?

They should go back after you have sync'ed the phone with iCloud again after you've done the iTunes part. Mine did and are even in the same albums as on the phone itself now. If you log into iCloud I think there is (at least used to be, haven't looked lately) also a place in albums where you can click to choose to update iTunes with data from the phone during next sync. But I admit it's been awhile since I used that so don't know if they changed that option.

Oct 3, 2024 11:38 AM in response to anthonygeo

anthonygeo wrote:

What a mess Apple created with this update! Why do they always assume this is what the people want? Why is it so difficult to search Photos now and where the **** are my screenshots going? I even choose save to photos and they are not showing up. The Photos app is a headache now along with the password app. Like who thought a separate app for passwords was a good idea?

Apple doesn't read here in this user-to-user forum for feedback or suggestions. You can, however, let them know your thoughts here:


Product Feedback - Apple

Oct 3, 2024 11:41 AM in response to darrensphotos

darrensphotos wrote:

I’m thinking to moving all my albums to Utiful and breaking free from the Apple Photos mess once and for all!!!!!

Threats to abadon Photos are a bit pointless. Do you think Apple or any of the users here in this forum care which app you decide to use? In fact, Apple will make out better if you decide to go with Utiful and make an in-app purchase. Apple makes nothing from the Photos app. They do, however, get a cut of any purchases made through the App Store.


You can certainly let Apple know your thoughts on the matter here:


Product Feedback - Apple

Oct 7, 2024 7:14 AM in response to Bullshark1

Bullshark1 wrote:

I have also stopped using PC's because they were so fragile and fickle . I went to Apple for simplicity and functionality. Does any body think they are reading this thread and give a hoot? I think they have become too big and forgot us little people.

Apple doesn't read here in this user-to-user forum for feedback or suggestions. You can, however, let them know your thoughts here:


Product Feedback - Apple

Oh well, maybe Elon will develop a phone and it will just plain work. We can only hope.


You mean like "X" just works? It's still early but that's likely to be the funniest thing I will read today.

Oct 10, 2024 7:26 AM in response to gill202

gill202 wrote:

Apple you have crucified absolutely crucified my albums that took weeks months and years to organise how dare you mess up my albums? This is the worst mistake you have ever made iOS 18. It is an absolute rum sack. It’s Rumack my whole phone what an utter utter pathetic joke for Theso-called world leading in technology. You’re an absolute Bimal rectify it with an immediate effect. So-called world leading in technology. You’re an absolute Bimal rectify it with a immediate effect because you are cause you’ve damaged all my business photos that took ages organising along with all my other photographs

Apple doesn't read here in this user-to-user forum for feedback or suggestions. You can, however, let them know your thoughts here:


Product Feedback - Apple

find a fixed fast because everyone’s up in arms about the mess you’ve caused thank you

No, "everyone" is not "up in arms." Hyperpole has little place in a technical support forum. Some people are furious. Some people don't like it but will probably adjust becuase their anger isn't getting in the way of them learning new things. Some people really like the change. However, I suspect the vast majority don't care too much one way or the other.


What does "Bimal" mean? And "Rumack?"


Oct 23, 2024 7:35 AM in response to Sweetacres_2020

Sweetacres_2020 wrote:

So what is on my mind is this! STOP IT APPLE!! Enough with the ridiculous updates that are useless! Now when I click on a picture to add it to an album, I have to scroll through all my albums to find the album that I want to add the picture to. The albums are NOT in order when you want to add a picture to it. Was this tested before providing the update? Obviously not! Now please provide an update TO FIX IT.

As noted, Apple doesn't read here in this user-to-user forum for feedback or suggestions. However, you can let them know your thoughts here:


Product Feedback - Apple


I've used the feedback link to tell Apple how much I like the new iteration of Photos.

Nov 12, 2024 8:19 AM in response to fsantpar

I can't say enough bad things about iOS 18 photos. When I try to retrieve albums that I know were there, many of them now aren't and what's worse is the app crashes when I try to type in the name of said album. It's now cluttered and confusing and I can't imagine how they thought this was an improvement you guys really need to do something about this. I was excited to get the new 16 Pro and I wish I'd stayed with my old phone.

Nov 15, 2024 7:19 AM in response to koruenxx

koruenxx wrote:

Agreed. Why, Apple, would you mess with people’s memories? Having my family folders, kid’s first day at school, now-dead granparents, etc sorted into MY personal folders is infinitely more important than some AI editing. The AI features should be optional. Everyones long-ago created folders of family love and important moments must be considered untouchable. Please fix ASAP!!

Apple doesn't read here in this user-to-user forum for feedback or suggestions. You can, however, let them know your thoughts here:


Product Feedback - Apple


I have certainly provided my feedback. Of course, I told them how much I like the update.

Dec 20, 2024 8:49 PM in response to dougmelin

I had a weird update with IOS18 this past week. I had an album of my soul dog with 5,000 photos over the past 15 years of her. The photos are still in the photo gallery however my album of her pictures disappeared upon updating. I also ran out of storage space, so I purchased iCloud storage at the same time. I am not sure if it was this update or perhaps iCloud optimizing space but the album is now gone. It makes me sad, because the photos only recognize her face half the time… so when i search for her under Pets, I’m missing so many photos :(


If anyone has experienced a missing album and knows how to get it back I’d love to hear solutions. It took me hours to scroll through my 30,000+ photos to find every single one of hers. The photos themselves are still there… its just the album that seems to have disappeared.

Jan 14, 2025 4:45 AM in response to fsantpar

I share photos with family and friends and allow them to add photos, so for example Xmas 2024, getting present opening after Christmas dinner or even New Year celebrations is useless. My wife and I play golf and take swing photos of each other, we put them into a shared folder, if they aren’t displayed in the date/time they were taken then the holes wouldn’t match. Having the photos in the order they are uploaded makes the system useless, Also if I then want to upload photos of my family to my photo stream I would have to spend time adjusting the date/time so they are in the correct position. I have recently started uploading a lot of old Photos to iCloud Photos (currently stored on a local NAS). I’m going to have to rethink this and investigate alternative cloud options. This is the worst upgrade ever and would be the one issue that would stop me using iCloud for photos. Apple get your finger out and leave the date/time alone or at least give us the option to decide for ourselves by having a toggle switch in the photos app setup. Meta data is the life blood of any photo app and stripping it out is a blatant disregard of the users data.

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Albums missing or moving in iOS 18 photos app

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