Email content not automatically loading

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Level 1

11 points

Email content not automatically loading

When I opened my iPad mail this morning, none of my emails had pictures or similar content. There was a message for each stating “Your network settings prevent content from loading privately”, and I had to manually open the pictures. I am using an iPad with OS 17.5.1. My iPhone 15 opened my email with pictures/content just fine

I clicked on “settings”, “mail”, then “privacy protection” which for some reason was toggled on. I turned it off. Below that I made sure “Hide IP Address” was on “Block All Remote Content” was off.

I have quit mail and also powered my iPad off and on. Nothing has helped.

I would sure appreciate some plain English advice.

iPad (8th generation)

Posted on Jul 26, 2024 01:40 PM

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Answer 1

Top-ranking reply

MartinR

Level 7

23,451 points

Jul 27, 2024 03:37 PM in response to FireEye121

It appears to be a temporary problem with Apple Private Relay. There were issues with Private Relay yesterday and a lot of people reported getting the exact same message when using Mail. Private Relay is still in 'yellow' status today (July 27) with a message "Some users are affected."

In my area it seems to be fixed today but it may not be fixed across the entire network. Keep trying.

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Answer 2

FireEye121 Author

Level 1

11 points

Jul 27, 2024 02:13 PM in response to FireEye121

So just as unexpectedly as it happened, it has come back! My emails now automatically download pictures/content. The only thing I did since the original post that had to do with email was open my mail in the gmail app. I’d be interested if that would work for others, but it would be weird.

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Answer 3

Jul 27, 2024 08:21 AM in response to paulfromboca

That's happening on my iPhone 14 and I, too, can't find why! A similar thing is occurring on my Mac. The message there is "Unable to load remote content privately." It then offers a button "Load content directly". I'm thinking this is not something one can correct personally or device-by-device. Is it Apple-wide?

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Answer 4

Jul 27, 2024 05:17 AM in response to FireEye121

I have the same problem. And the there is no switch in Mail settings to load external content.

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Email content not automatically loading

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