Green line and black display issues after iOS 17.5.1 update on my iPhone

So my phone automatically updated to ios 17.5.1 when the update got released and no issues appeared after the update and suddenly today when i unlocked the phone this is the situation as shown in the picture,I suddenly contacted the chat support and they told me to take to a nearby service centre and i took it. Since my device is out of warranty and they gave me an estimate of 30,170 INR for a display replacement,They also mentioned that there is no physical damage and it happened due to the udpdate .Is there any way i can get a free replacement or something or should i spend the cost of screen replacement which is stupid enough.The funny part is the warranty ended on April 27th 2024



[Re-Titled by Moderator]

iPhone 13, iOS 17

Posted on Jun 1, 2024 10:37 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 31, 2024 12:46 AM

Theres only a single solution for this.. I had same issue with my first iphone ie iphone 13 (no fall,no water contact, no pressure on screen ) I went to unicorn service as well as f1 info tech solutions official service partners of apple their reply was that they know this issue and apple isnt responding back to us regarding this for multiple people facing same problem . however they were asking a whole paid screen replacement for 27000 could be done by them at present level.. such ignorance by a brand like apple toward its customers is genuinely disappointing @apple i hope if you read these community discussions please do take some steps for the suffrers ... For now i would Just get a cheap this party display and resell ur phone in third party market itself .. Apple bring known of this issue on their community discussions and such credit threads simply doesnt care.. Which is exactly I had to do cause for a 2 year old phone I couldn't afford to pay 27k again..

17 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Green line and black display issues after iOS 17.5.1 update on my iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.