Safari on Macbook and iphone not enabling NatWest Mastercard ID check

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Level 1

23 points

Safari on Macbook and iphone not enabling NatWest Mastercard ID check

Whenever I use Safari to complete a purchase on my Macbook or iPhone and a NatWest Mastercard ID check is needed, the pop-up window does not load.

I have enabled pop-ups for the websites concerned, I have unchecked the block content box.... but still it does not work.

I have to make purchases on my Macbook and iPhone using a Chrome browser as a result. Seems nuts 🥜

Does anyone else have this issue or worked out how on earth to make Safari work?

Safari Version 17.5 (19618.2.12.11.6)

MacBook Pro 16″, macOS 14.5

Posted on May 20, 2024 09:37 AM

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Answer 1

Top-ranking reply

Keith Bradnam

Level 1

22 points

May 26, 2024 12:33 AM in response to Stubbsy747

I have this problem when using Safari on my iPad. It feels like this only started happening recently. I’ve tried disabling various browser extensions but that hasn’t made a difference. I’m also having to use a different browser (DuckDuckGo) to make this work.

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Answer 2

Cdr30

Level 1

14 points

Jun 1, 2024 03:55 PM in response to Stubbsy747

I am having the same (or a very similar) issue with Mastercard ID check with Santander. I get a notification from the Santander app that an authentication request has been made but I cannot confirm on the online store as there is no pop-up box.

It previously worked fine and it is only during the last couple of weeks that I noticed issues (current date June 1st 2024).

I also tried disabling all extensions and pop-up blockers in safari but this did not help. However, it works fine with another browser (Firefox).

I am using an iPhone 12, iOS 17.5.1.

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Safari on Macbook and iphone not enabling NatWest Mastercard ID check

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