Tracking grayed out

I am not able to allow tracking. Apple says it is because of age restrictions. However, my age is correct on my Apple ID. I have turned off Apple devices and restarted, but the problem continues. This has just happened in the last twelve hours.

Posted on May 16, 2024 08:57 AM

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1 reply

May 16, 2024 02:05 PM in response to csmith5332

Click on this link to learn what it means if an app asks to track your activity --> If an app asks to track your activity - Apple Support

"In some circumstances, the "Allow Apps to Request to Track" setting can't be turned on, including: 

For users with child accounts or under age 18 by birth year, signed in with their Apple ID."*


Make sure you have the correct birthday set. If you recently turned 18, try logging out of your account and back in again as worked for multiple users in this topic --> App Tracking Age Requirements Issue - Apple Community


Click on the link to read how to 'Update the birth date associated with your Apple ID' - Update the birth date associated with your Apple ID - Apple Support



*I wonder about that "by birth year" bit. If it is going by year alone it may think you are still under 18.

If you wish to ask Apple about this:

Choose your country or region - Official Apple Support


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Tracking grayed out

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