iPad seems to freeze when exporting file

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Level 1

17 points

iPad seems to freeze when exporting file

So I have this problem 2-3 days now

when I am going to export a file (all are .pdf file, range from <1 MB to 30 MB) from drive, LINE, or Microsoft teams, there will be no export menu popup and will softlock in the pdf viewer; I can still scroll through the document, write it with apple pencil, but I cannot close the viewer/change the app/swap up to see latest app usage/press the notification to go to different app. the only solution I can do is restart the iPad, sometimes I can just shutdown it or force restart (press the volume button 2 times and hold lock botton until it reset) then I can export the file, but after using it for hours, it will eventually struck again.

It will be much appreciated If you have any solution for this, also for the alarm clock too

current iPad OS: 17.4.1 (up to date at the time posting), storage 131.52/256 GB used

iPad Pro (4th generation)

Posted on May 4, 2024 11:19 PM

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Answer 1

May 5, 2024 9:27 AM in response to PsHwg

Try What Is On These Links:

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Answer 2

PsHwg Author

Level 1

17 points

May 6, 2024 2:38 AM in response to Community User

Thank you for the answer, but it doesn't resolve the problem completely, when I restart the iPad (no freeze at startup), the problem is gone, but it will come back again in hours

in this first video, I enter the text file and I can scroll the text around, but when I press "open in", it pops up for a while then gone, then I cannot scroll/select/or even close the text anymore, but I can still change the app or swipe to see the control at upper right

in this second video, I open pdf file in LINE app, as you can see, I can scroll through the slide, write something down, but when I press export, I cannot close the file (the "Done" button at the top right), write on file, or search in the file, but I can still scroll the slide

I do not know if this will help

thank you in advance

[Edited by Moderator]

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Answer 3

May 6, 2024 6:37 AM in response to PsHwg

PsHwg wrote:

but it doesn't resolve the problem completely

May I advice you Contact Apple Support since the suggestions didn't work.

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Answer 4

May 6, 2024 6:35 AM in response to PsHwg

PsHwg wrote:

Thank you for the answer

You are welcome

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iPad seems to freeze when exporting file

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