Why do I keep getting this pop up on my Mac devices: Unable to Make Wi-Fi Calling- To enable Wi-Fi Calls on this account, contact carrier

I decided to chat with apple support and I think we've fixed it.

On iPhone go to settings>FaceTime>you can be reached by FaceTime at... and activate your Apple ID.

When I clicked this button it bugged out at first but then it refreshed and it worked.

Then go to settings>phone> set "wifi calling" to ON and "calls on other devices" to ON

Then go back into your FaceTime settings and confirm everything is on.

Even though in my FaceTime settings there is still a button asking me to upgrade to wifi calling, all our tests seem to work and wifi calling has successfully been activated.

Hopefully even though that button in the FaceTime settings seems stuck in the past, I'll stop getting the popup because everything is working properly.

Hope this helps anyone else struggling with this issue.

Please, someone, help us make this go away. I've tried turning off wi-fi calling on both my phone and my computer, too.

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.

NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files

NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.

If you are trying to enable WiFi calling, then did you contact the phone carrier as instructed in that error message? It seems like your phone plan does not allow for WiFi Calling at the moment.

Did you ever figure out what was causing it and how to stop it from happening?

I called At&t. they think that it was because I was on a wifi network run by someone that wasn't at&t.

this seems ridiculous to me because we all use different wifi networks depending on where we are -- at home, or work, or at a cafe, etc. I shouldn't have to get this notification every time I connect to the internet in a new location. it made me think that they just don't know what to do and came up with a random explanation so that they could move on to helping the next customer.

emma10317 wrote:

Please, someone, help us make this go away. I've tried turning off wi-fi calling on both my phone and my computer, too.

What did your carrier say when you contacted them?