iTunes Match is stuck on "waiting" status when adding new songs to Apple Music library

I just tried to contact Apple support by chat but the result was as expected. Level 1 support knows nothing and is unable to help. He told be to schedule a call with Senior Support but I do not have time today.

Really sad to see that Apple is not able to solve the issue at their own. If it will not be solved until later today I will try to contact support on weekend by phone.

WOW, this was a long outage, 3 Days. Now it just worked back and my waiting tracks are matched.

I am really wondering how long it takes at Apple to recognise and solve issues they have with there services.

I do indeed have the same issue but I'm using Windows 11 (Sorry, I know, I know...) All I get is just the icon spinning around, not uploading nor matching. Looks like it's really close but no track count or track names are being 'matched'. (See image below)

I've signed in, signed out, turned sync on, turned sync off, meddled about with Genius, restarted etc. etc. Still the same.

Glad it's not just me, fellow 'Matchers'. Bit boring innit?

Looking online this thing seems to be happen from time to time, a few people wonder what's going on, then a few days later everything is back to normal with no explanation from the big 'A' as to what just went on!?

It's only our precious time being wasted...

Let's hope it resolves soon, stay safe friends!

Yes! This happened to me earlier today. I loaded a few CD’s onto Music. I have iTunes Match, and the iCloud status for two of the CD’s says “waiting.” I was wondering if it was an iCloud space issue (do I need to buy more) or is iTunes Match just at capacity. I have a large music library but it’s hard to tell because there’s nothing that says how many songs you have. I need to figure this out too, someone please help!

I just contacted Apple Support via chat myself, got escalated to a phone call. So I just gave out my phone number to the guy on a chat. What could possibly go wrong? (I have two numbers so I gave them my lesser used one!!)

Anyhoo, he suggested I download 'Apple Music' for PC!!? Ummm okaaay. Is this a separate app I asked, worrying my finely curated library was just about to be smashed into oblivion with a new Apple app - he replied in the positive. So I downloaded it and guess what, it now too is seemingly stuck trying to update my iCloud library. It's the stuff of dreams. And iTunes seems to have been usurped by Apple Music after all. Sigh...

He said I can go straight back to the case no. if needed but sadly, I have real life to attend to at the moment, so it'll have to wait.

For the record, the Apple Music app does look very nice in dark mode but it's a bit dumbed down from what I'm used to with iTunes. Oh well...

I'm experiencing the same (unacknowledged) service outage.

Latest iTunes app on Windows 11.

The circle spins but nothing happens. I'm not even seeing any upload traffic.

I think it's happening again, just a spinning circle but no matching...

Same issue for me since 2 days now. Tried it from 2 different Mac's. The songs which are intended to be matched still stuck on waiting. I am wondering what would be the next steps. iTunes Match Apple Status is showing all is ok.

Since I am using the mp3 to m4a converted tracks after matching in my DJ software to prevent missing tracks and do all pre processing (Key detection / Energy) on m4a files this is a little bit a blocker for me.

Same thing is happening to me. But it seems to vary between albums/files. I tried to upload a specific album and it wasn’t working getting stuck on waiting etc but then I randomly tried another album that was new and it worked just fine. Is it possible some artists are putting something on their files to avoid this or is definitely something random and intermittent ? FYI I bought the album that wasn’t working from Amazon music.

This has been happening to me for over a week now

I signed out and back in and now it won't sync anything since June 24, 2024

How is Apple not aware of this since their status page says everything is up and running

Indeed!

Thanks for the heads up, just tried it and it's just matched the album it's been 'hanging' on in my library for the past three days.

Until the next time, friends... ;)

Yes, for me as well. Same game after just a view month :-(

G

Ugh, it's happening again. Uploaded 3 CD's on 6/25 and they still say "waiting" 4 days later. I hope the glitch gets fixed soon or if it's a space issue a pop-up appears to tell me.