iTunes Match not working

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Level 1

5 points

iTunes Match not working

I tried subscribing to iTunes Match yesterday in the hopes of accessing my library of local files without taking up the storage space on my phone.

The Problem

iTunes progresses quickly through "gathering information about the library" and then goes quickly through trying to match in the iTunes store (without matching anything). Then the "uploading" step starts. The number of songs to upload keeps going up, beyond what is in my music library. As in, the message says

Uploading to iCloud Music Library

x of y: Song Name

x is increasing, but y is increasing as well, and y is also going up above the number of songs I even have on my computer. Then it just stops and nothing at all is uploaded or matched.

What I've Tried

Restarting the computer
Logging in and out of my Apple ID in iTunes
Turning iTunes Match on and off in iTunes Preferences
Trying to "add this computer" to iTunes Match again through the iTunes store
Reinstalling/updating iTunes

Does anyone know how to resolve this issue?

Windows, Windows 6

Posted on Feb 22, 2023 02:22 PM

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Answer 1

yve2 Author

Level 1

5 points

Feb 24, 2023 09:19 AM in response to turingtest2

Thank you again for your response.

I'm using my ISP's DNS, and not using a VPN. However, I noticed that my antivirus program came with a VPN - it requires an extra subscription which I don't have, but the VPN was automatically installed with the other software (I guess to try and nudge people to pay that extra fee). I uninstalled the VPN, then Genius got set up pretty quickly!

At this point, the Match was still not working though.

I added an exception for iTunes to my antivirus. Now I'm trying the matching process again. It has been on the "matching" step for a few hours, so hopefully I will see progress when I check back later.

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Answer 2

turingtest2

Level 10

277,723 points

Feb 23, 2023 11:47 AM in response to yve2

What version of iTunes on what version of Windows? You can try turning off the genius feature, then close iTunes and delete the iTunes Library Genius.itdb file in your iTunes folder. Press and hold down Shift+Ctrl when you launch iTunes, then turn on Genius. When it has done try turning on iCloud Music Library once again.

tt2

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Answer 3

yve2 Author

Level 1

5 points

Feb 23, 2023 06:06 PM in response to turingtest2

iTunes 12.12.7.1 on Windows 11

Thanks for the suggestion. I tried it twice.

It took a while on "Waiting for Apple to deliver your Genius results," and the Genius screen changed to a message "This seems to be taking longer than usual..." Then it stopped and I got an error message:

Genius results can't be updated right now. An unknown error occurred (4007).

Do you know if there's a way I could try the matching process with a smaller segment of my library, for example, just one album that would be available for matching and one that would have to be uploaded?

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Answer 4

turingtest2

Level 10

277,723 points

Feb 24, 2023 01:52 AM in response to yve2

No, Genius is all or nothing, and is needed for iTunes Match or Apple Music to work. Do you have any VPN or third party security software that might be getting in the way? Are you using your ISPs DNS or something like Google's public DNS at 8.8.8.8 and 8.8.4.4?

tt2

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iTunes Match not working

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