Auto-fill of OTP from SMS not functioning properly in Safari on iOS

Bug Description:

I am experiencing a significant issue with the auto-fill feature for One-Time Passwords (OTPs) from SMS messages in Safari on my iOS device. The system appears to be encountering difficulties in correctly reading the OTP and triggering the intended actions.

Device Information:

Device: [iPhone]
iOS Version: [17.0.3]

Steps to Reproduce:

Open Safari on your iOS device.
Navigate to [specific website or use case requiring OTP].
Wait for the OTP SMS to arrive.
Observe the auto-fill behavior when attempting to enter the OTP.

Expected Behavior:

The OTP auto-fill feature should accurately recognize and input the OTP from the SMS, facilitating a seamless login or verification process.

Posted on Dec 21, 2023 8:33 PM

Top-ranking reply

aklshanz

Level 1

12 points

Posted on Dec 21, 2023 9:05 PM

Here are potential causes and troubleshooting steps:

1. Verify AutoFill Settings:

Navigate to Settings > Passwords > AutoFill Passwords.
Ensure "AutoFill Passwords" and "AutoFill Passwords from SMS" are enabled.

2. Check for Conflicting Third-Party Apps:

Disable password managers or similar apps temporarily to rule out interference.

3. Reconnect to Network:

A stable internet connection is essential for OTP retrieval. Toggle Wi-Fi or cellular data off and on.

4. Restart Device:

A simple restart can often resolve software glitches.

5. Update iOS:

Install any pending iOS updates for bug fixes and compatibility improvements.

6. Clear Safari Data:

Go to Settings > Safari > Clear History and Website Data.

7. Address Website-Specific Issues:

If the problem persists with a particular website:
- Contact the website's support for potential compatibility issues.
- Test with other websites to isolate the issue.

8. Reset Keyboard Dictionary:

Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Keyboard Dictionary.

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Auto-fill of OTP from SMS not functioning properly in Safari on iOS

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