I have almost $2,000 in Apple ID balance and would like to find out if its possible to use my balance to purchase products such as a new iPhone. I am based in Singapore.
I have tried calling in to Apple support with no direct answer
This document outlines what you can buy with your Apple ID [Apple Account] balance --> What you can buy with your Apple Gift Card or Apple Account balance - Apple Support
There's more information about the process here --> How apps, content, and subscriptions from Apple are billed - Apple Support
In theory everything should work smoothly but you are getting close to an amount that other users have had issues with when making costly purchases with gift card balance. Apple says nothing about this but if you search the forums you will see cases where people making big ticket purchases (vs. apps and songs) claim it triggered problems with their accounts.
Yes, it is available in my country, could you guide me on how to buy products on apple.com?
Is apple gift card avalibale in your country? Then you can use the balance.
See this for further reference
In countries and regions where Apple Gift Card is available, you can use your Apple Account balance to buy products and accessories at apple.com or in the Apple Store app. In these countries and regions, your Apple Account balance includes the balance from any Apple Gift Cards or App Store & iTunes Gift Cards that you have redeemed.
Buying physical products with Apple ID balance
