Macbook Pro bought in 2022 has a damaged Logic Board

Question

Macbook Pro bought in 2022 has a damaged Logic Board

My MacBook Pro suddenly crashed recently. I've had it for less than two years, and never dropped or damaged it.

I took it to the genius bar, they revived and restored it. Before reviving it they said there could be an issue with the logic board. An issue that would cost almost 1,000 USD. But they were able to successfully revive and restore the MacBook and its performance improved. I was able to use my computer a full day without crashing, but unfortunately it has started crashing again. It is now crashing frequently.

I have bothered Apple Support several times looking for an answer. At this point my question is: is it normal for a computer that relatively new to have a faulty logic board? At Apple Store they couldn't explain why the mainframe was faulty.

I am facing a very expensive repair fee (almost half the price of the

computer itself) for damage I'm not responsible for.

I would really hope to have some answers or solutions as this is seriously affecting my perception of MacBooks as "advanced" reliable computers. I'm really disappointed.

MacBook Pro 14″

Posted on Nov 24, 2023 01:17 PM

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Answer 1

Nov 24, 2023 01:34 PM in response to lkrupp

No I don't think any consumer should expect to run into problems when they take care of their products and when their products are almost new. Comparing this to a car makes no sense. My very first macbook lasted 6 six years with no issue before I decided to upgrade. I now invest more money in "better" computers that get damaged in 2 years. So getting Apple Care is an ABSOLUTE MUST, lesson learned!

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Answer 2

lkrupp

Level 7

21,207 points

Nov 24, 2023 01:28 PM in response to candivillalobos

It’s a fact of life that ANY manufactured product can fail at any time for any reason. By faulty the representative did not mean faulty design or faulty manufacture. It just plain old broke for whatever reason. That’s what warranties are for. MacBooks come with a one year warranty. Out of warranty repairs are paid for by the user. Apparently you chose not to add an AppleCare+ extended warranty which would have covered the repair in full.

You would have encountered the very responses from any other manufacturer, no matter the problem. Your Mac failed just out of warranty and you have to pay for repairs. That plain sucks but it is what it is. You also have to pay for repairs to your automobile once it’s out of warranty.

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Macbook Pro bought in 2022 has a damaged Logic Board

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