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Apple M3 Pro, MacBook Pro - USB-C to DisplayPort not working

MacBook Pro does not recognize the monitor when connecting with a USB-C to Display Port cable.


I have tested the same monitor and same cable with two M2 Laptops (specifically a MacBook Air M2 and a MacBook Pro M2) and an iPad Pro - they all work as expected.


It seem like the issue is with the Apple M3 Pro MacBook Pro. Any compatibility changes to the Apple M3 Pro MacBook Pro that I'm not aware of?


Thanks In advance for any help or suggestions.

MacBook Pro (M3 Pro, 2023)

Posted on Nov 14, 2023 7:37 PM

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Question marked as Top-ranking reply

Posted on Jan 23, 2024 11:38 PM

Hi everyone,


I've also encountered the same issue and hope the following will help with troubleshooting tests - but note that none of these fixed my issues so concluding that there is a Hardware/Software specific issue.


My issue is with my MacBook Pro M3 Max (purchased in December 2023) when connecting to a Samsung Odyssey G85SB monitor via a USB-C to Mini Display Port purchased on Amazon. This setup initially worked flawlessly for about a week but then suddenly stopped. I'm unsure if this coincided with an OS update.


Troubleshooting Steps Taken (All using Sonoma 14.3 for all MacBook Pro's):


1. Monitor and Cable Check:

    • Tested the monitor and cable (USB-C > Mini DP) with a MacBook Pro M1 Max and two other MacBook Pro M3 models; all connected successfully.
    • Tested my MacBook Pro M3 Max on the same monitor model at Best Buy (thank you), indicating the issue is specific to my device.


2. MacBook Pro M3 Max Tests:

    • Attempted to force display recognition by holding the option key in display settings; no success.
    • General test of the USB-C ports - Connections using USB-C to USB-C and HDMI to HDMI worked normally.
    • USB-C ports functioned correctly with other devices like storage and scanners.


3. Operating System Investigation:

    • Performed a complete erase and clean install of Sonoma 14.3, including testing in Safe Mode; the issue persisted.
    • Restored my Time Machine backup on another MacBook Pro M3 (non-Max variant), and the display connection (USB-C > DP) worked, suggesting a hardware or model-specific software issue.


4. Hardware Assessment by Apple:

    • Sent my MacBook for repair; Apple replaced the Logic Board and Touch ID board, but the issue remained post-repair.
    • Finally today - received a brand-new replacement MacBook Pro M3 Max; encountered the same issue even before updating the OS, indicating the possibility of a M3 Pro Max model-specific problem.


Conclusion and Next Steps:


After extensive testing and interaction with Apple Support and seeing the other posts on this thread, it seems there might be a specific issue with the Sonoma OS and the MacBook Pro M3 Max model, as other M3 models function correctly.


If anyone from Apple Engineering sees this - I'm happy to work with you to troubleshoot this further or if anyone has any other ideas please reply.


Not the best way to spend the holidays!!

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73 replies

Mar 15, 2024 6:07 AM in response to thereisnofreenickname

For USB-C DisplayPort and ThunderBolt cables, there is too much signal loss and you MUST adhere to shorter than ONE meter standard. Data rates on todays displays are the highest and most unrelenting of any signals you Mac puts out, even fair than drive data.


DIRECT HDMI cables (not adapters) are using a somewhat different signaling technique. In the case of HDMI 2.0 cables for up to and including 4K at 60 Hz, you get much more latitude on length, but Certified cables of Ultra class are required. For HDMI 2.1, above 4K at 60Hz, that older HDMI signaling technique 'runs out of gas' and HDMI reverts to the same signaling technique as DisplayPort. At those speeds, you need a better cable, and it might need to be shorter as well.

Mar 27, 2024 11:40 PM in response to wmrio

Same thing happening to me. I have 2 Macbooks and 2 Monitors.


Macbook Pro 13inch M2 + dahua monitor (works 2K@165Hz)

Macbook Pro 13inch M2 + Samsung Odyssey G5 (works 2K@144Hz)

Macbook Pro 14inch M3 Max + dahua monitor (works 2k@165Hz)

Macbook Pro 14inch M3 Max + Samsung Odyssey G5 (display not detecting)


Using the same cable (USB C - DP) for all combinations above.

Jun 17, 2024 12:33 AM in response to Steven40iPadPro

Does shorter cable work? Yes and No. Here is what happened.


Same problem with MBA M3 15".


I had an M1 MBA and M1 MBP flawlessly connecting to a Samsung LU28R55 4K 60Hz monitor via 6 ft long 4k@60 DP Cable (QGeeM USB-C to Display Port, Thunderbolt 3 compatible), but this MBA M3 won't do it, and won't recognize the display.

This monitor features one DP 1.2 and 2x HDMI 2.0

HDMIs are occupied and I wanted to use DP for mac for greater image quality.

I always use my macs in clamshell mode.


Initial Observation with M1s: while disconnecting this 2-year old 2 ft long DP cable with the previous M1's there was always some momentary flickering on the screen and I never minded as it never caused a permanent problem, just when unplugging, seemed normal.


After countless trials with the new MBA 15" M3 and the 2ft cable, it never worked, never had a single pixel, and the display never showed up in the system settings.


Reading here, I bought the shortest I could find, one of the listed ones in a previous reply here (Silkland USB-C to DisplayPort 8K60 - 3.3 ft), and it worked with a caveat, and maybe not as intended. Here is how it works:


First of all everytime I connect the new cable, my MBA consistently shows it in the display settings which is a good sign, but not everytime the display works. It tries to display, maybe for a moment of two, but then flickers and goes out. It's just the way it was flickering with my other cable with older M1s only when I was trying to unplug them.


However, moving the monitor or the cable drastically changes the situation, when I hook up my MBA to the monitor, it takes me 3-4 tries to permanently get the display working. Each time I play around with either the cable, or move the monitor a bit.


When I got the display working, it works like a charm until I unplug or touch the cable, move the monitor etc. No going off after a certain time by itself. Not a single flicker even after days of hooked up. It's like trying to start a manual transmission car without battery, by pushing it. You struggle to start it, but once it starts it's good.


It seems like, the M3 is extremely sensitive and has very high expectations about the signal and a little change in the signal (by touching/moving the cable for example) immediately leads to drop/lose the whole signal altogether. Someone in the previous replies wrote something about that and I think it's true. M1s didn't work that way. It used to flicker when I start messing with the cable but it was just flickering, I never lost the display completely and when I stopped moving the cables the flickering always went away.


My M1s and M3 are using the same OS version Sonoma 14.5 and as M1s don't have this issue, I believe it's not related to OS.


For me, it's clearly about how M3 handles and manages display signals, and it's different than M1.


As a result,

Yes, shorter cable definitely works, but may not work every time.

When I successfully hook up, it works, but when I disconnect (and go somewhere) it's unlikely that I can get the display working when it hook up on the first try, when I come back.


For this inconvenience, I ordered a caldigit docking station with HDMI and DP port out, and I'm planning to try my standard issue DP cable hoping to get more stable connection as there would be no conversion on cable, and eliminate the flickering altogether.


I'll let you know if it works or not. Until then, I'll keep fighting my way with this cable.





Jun 17, 2024 12:06 PM in response to Grant Bennet-Alder

That is a sign of a damaged or imperfect cable or display, likely with a loose connection somewhere.

First I thought the same but the new cable works flawlessly with the M1s... So neither the display nor the cable is faulty. it's weird, but it seems it's how M3 handles the display.


Like I said, maybe a conversion cable is not a good idea after all. That's why I ordered a dock and use a native DP cable. I'll keep posted.

Aug 30, 2024 7:11 AM in response to wmrio

Just to share my pain, my previous MacBook Pro 15 i7 from 2015 I even connected 3 monitors, 1 hdmi and 2 minidisplayport... yeah.


But until late 2022/23 I worked with my old MacBook Pro with a Dell 3440x1440 @ 120Hz monitor via mini display port. Neat.


Now with the this new MacBook Pro M3Pro it's a disappointment, I can only connect by hdmi, which on this monitor, only makes 50Hz... I've already tried some usbc adapters for minidisplayport and nothing. Not even image. Every other PC computers or old Macs work in this dell. Except this M3... so frustrating.


Sep 1, 2024 10:37 AM in response to wmrio

I just purchased a mac book pro M3 Max. Prior to that I had a M1, and with a good usb-c cable I was able to extend the desktop no problem with my Dell UltraSharp 38 inch monitor. In addition, Dell monitors have a very nice usb docking functionality (this is an older non TB model) which worked great, I could pass my USB connections from the monitor docking to M1.

Not so with the M3. I bought and tried several not inexpensive different cables. The best I could do if I rebooted my mac it was able to detect the monitor, but the minute I disconnected the cable and then re-plugging it would not work. Also the USB pass thru would not work..

What solved it for me finally was (unfortunately) having to buy a separate TB4 docking station (an extra $200). Ugh, oh well. At least it all works the way I like it. I bought this one: Plugable docking station (TB4) I can use the included USB-C / TB4 cable to connect my monitor to it's USB-C input.

One word of caution, with this docking station I heard noise from my speakers when moving screens around, it's not a great power supply. Plugging my laptop's included Apple charger solved that problem. Hope this helps someone. Not a great experience with my M3 Mac.

Nov 22, 2024 1:34 PM in response to Grant Bennet-Alder

I wouldn't have posted here that my problem still persists if any of these solutions would have worked.

Also, the fact that I found this whole thread, means readers (like me) are still finding these posts.

Starting a new discussion on the same topic is only going to make it much harder for future people to find the proper solution. Having multiple threads on the same topic only leads people to threads that do not show any solution (yet) and confuses people on which one could be holding a solution for them.

Apple M3 Pro, MacBook Pro - USB-C to DisplayPort not working

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