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Apple M3 Pro, MacBook Pro - USB-C to DisplayPort not working

MacBook Pro does not recognize the monitor when connecting with a USB-C to Display Port cable.


I have tested the same monitor and same cable with two M2 Laptops (specifically a MacBook Air M2 and a MacBook Pro M2) and an iPad Pro - they all work as expected.


It seem like the issue is with the Apple M3 Pro MacBook Pro. Any compatibility changes to the Apple M3 Pro MacBook Pro that I'm not aware of?


Thanks In advance for any help or suggestions.

MacBook Pro (M3 Pro, 2023)

Posted on Nov 14, 2023 7:37 PM

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Question marked as Top-ranking reply

Posted on Jan 23, 2024 11:38 PM

Hi everyone,


I've also encountered the same issue and hope the following will help with troubleshooting tests - but note that none of these fixed my issues so concluding that there is a Hardware/Software specific issue.


My issue is with my MacBook Pro M3 Max (purchased in December 2023) when connecting to a Samsung Odyssey G85SB monitor via a USB-C to Mini Display Port purchased on Amazon. This setup initially worked flawlessly for about a week but then suddenly stopped. I'm unsure if this coincided with an OS update.


Troubleshooting Steps Taken (All using Sonoma 14.3 for all MacBook Pro's):


1. Monitor and Cable Check:

    • Tested the monitor and cable (USB-C > Mini DP) with a MacBook Pro M1 Max and two other MacBook Pro M3 models; all connected successfully.
    • Tested my MacBook Pro M3 Max on the same monitor model at Best Buy (thank you), indicating the issue is specific to my device.


2. MacBook Pro M3 Max Tests:

    • Attempted to force display recognition by holding the option key in display settings; no success.
    • General test of the USB-C ports - Connections using USB-C to USB-C and HDMI to HDMI worked normally.
    • USB-C ports functioned correctly with other devices like storage and scanners.


3. Operating System Investigation:

    • Performed a complete erase and clean install of Sonoma 14.3, including testing in Safe Mode; the issue persisted.
    • Restored my Time Machine backup on another MacBook Pro M3 (non-Max variant), and the display connection (USB-C > DP) worked, suggesting a hardware or model-specific software issue.


4. Hardware Assessment by Apple:

    • Sent my MacBook for repair; Apple replaced the Logic Board and Touch ID board, but the issue remained post-repair.
    • Finally today - received a brand-new replacement MacBook Pro M3 Max; encountered the same issue even before updating the OS, indicating the possibility of a M3 Pro Max model-specific problem.


Conclusion and Next Steps:


After extensive testing and interaction with Apple Support and seeing the other posts on this thread, it seems there might be a specific issue with the Sonoma OS and the MacBook Pro M3 Max model, as other M3 models function correctly.


If anyone from Apple Engineering sees this - I'm happy to work with you to troubleshoot this further or if anyone has any other ideas please reply.


Not the best way to spend the holidays!!

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73 replies

Jan 11, 2024 4:29 PM in response to Grant Bennet-Alder

Hey Grant Bennet-Alder,


I have just upgraded from an M1 Pro machine to an M3 Pro.


I used to run a Samsung G9 via a 2M USB-C to DP cable fine, and it stopped working. But I also have a DisplayLink dock which I used to run another 1920x1080p monitor and peripherals.


The G9 does not work and I suspect a short cable should do the trick, I was also able to run the G9 from the dock, but it will only run at a max of 60hz.


Is this all expected behaviour and a shorter cable should resolve my issue right?

Jan 11, 2024 4:58 PM in response to dyl-kh

dyl-kh


DisplayLink technology creates a "fake" display buffer in RAM, sends the data out over a slower interface to a stunt box with DisplayLink custom chips that put that data back onto a "legacy" interface. It is not a true "accelerated" display, and it can suffer from lagging. Just adding the DisplayLink Driver is not adequate to get a picture -- you need a DisplayLink "stunt-box" or a Dock that includes DisplayLink chips.


————

It may be acceptable for a second display showing slow-to-change data such as computer program listings, stock quotes, or spreadsheets, but NOT for full motion Video, not for Video editing, and absolutely not for gaming. Mouse-tracking on that display can lag, and can make you feel queasy.


In a pinch, it may even play Internet videos (as one user put it) “without too many dropped frames".

If you are only doing program listings spreadsheets, stock quotes, and other slow to change data, DisplayLink can work for you, but requires you to make some strong compromises.


--------

It is really nice to know that you can use a DisplayLink display if you MUST have an additional display for some of the types of data I mentioned. But that is NOT the same as the computer supporting a second, built-in, Hardware-accelerated display.


These displays depend on DisplayLink software, and are at the whim of Apple when they make MacOS changes. There have been cases where MacOS changes completely disabled DisplayLink software, and it took some time for them to recover.


--------

I think the Big Surprise for a lot of Hub/Dock buyers is that they thought they were getting a "real" display, but actually got a DisplayLink "fake" Display. If you got what you expected in every case, I would not use such pejorative terms to describe DisplayLink.

Jan 11, 2024 5:09 PM in response to Grant Bennet-Alder

That's really interesting to know, so this is dock I purchased a while ago, and use it for additional displays, so the quality concerns are a worry for me.


https://amzn.asia/d/bbO6LCv


I will purchase a shorter cable, and hopefully the issue with the G9 is resolved.


So in future, is there any way currently of running multiple hardware accelerated external displays, or is it a waiting game?



Feb 12, 2024 7:59 AM in response to wmrio

I could not believe that something what worked fine and suddenly stopped to work is related to cable. My Macbook Pro 16" M3 refused to detect DP monitors after OS upgrade to Sonoma 14.3. I was very sceptical about posts pointing to cables (It worked previously, right? :-) ). However, I decided to risk $25 and buy a cable. I picked USB-C to DP 8k@60Hz, 4k@144Hz and guess what? It started to work. The only issue now is that my docking station is almost useless (I still have keyboard and mouse plus power going through the docking station, but video I had to plug in directly.)

Why the problem surfaced after OS upgrade beats me.


[Edited by Moderator]

Mar 14, 2024 7:40 PM in response to thereisnofreenickname

I do agree the cable has to be a quality product. That being said, the Mac requires the cable to carry a signal. If it is too long, the Mac will receive an error message and NOT connect. I have quality cables that are 3ft or longer. Those will NOT work. Every single cable I have tried that is 1 - 1.5 meters in length has worked on my M1, M2, and M3 MacBook Pro.

Apple M3 Pro, MacBook Pro - USB-C to DisplayPort not working

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