Mac Studio pro loses internet connection

I have a Mac Studio pro attached to a network via ethernet, Cat 6. For reference, I have two of them, and two mac pros, and a macbook pro, and several windows machines. All the mac machines are on Ventura 13.4.1.


But this one Mac Studio Pro loses its internet connection and neither Chrome or Safari can access the internet. It happens several times a week and I have to reboot the machine. None of the other macs have this issue. Only this one. And it's only the internet. I can still access other machines and drives on the network. It's only the internet connection that goes away.


The computer shows itself as connected. The router shows it's still connected, and I can't find any error logs or anything that would indicate a problem.


Any ideas? How can I begin to troubleshoot this. It has been happening since the day I bought it and I really want to resolve this. When it happens I have to reboot, and it's always in the middle of when I'm working.

Mac Studio, macOS 13.4

Posted on Oct 30, 2023 11:01 AM

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Question marked as Top-ranking reply

Posted on Oct 30, 2023 11:19 AM

10Gb Ethernet:

"energy efficient" drops power to the 10Gb Ethernet chip to save energy. It is NOT compatible with Top Speed. In the hardware pane, under Duplex, set: “Full-Duplex, Flow Control” NOT “Full-Duplex, Flow Control, power efficient” to disable power saving and boost top speed.


The Mac Studio has a 10Gb Ethernet port. This 10G Ethernet port is NOT compatible with speeds slower than ONE-Gigabit Ethernet. It is also NOT compatible with cables that have fewer than all four pairs available for data.


If you have some fancy equipment at the other end of the cable, it is possible it is trying to make a 10Gb connection. A 10Gb (or 5Gb or 2.5Gb) connection is only stable when cables are excellent and fairly short (like Category-6 rated cables under 100 feet). If either of those are not true, or you have you added patch cables that are not Category-6 rated, you could be seeing it connect at a faster-than-Gigabit speed, then error out and disconnect.


The setting [√] ABV/AEV mode selected on the hardware pane of advanced Wi-Fi Ethernet OR in your Router may constrain the connection in unexpected ways that could limit overall performance. The feature is used ONLY for prioritizing video streams.


Actual Speed:

The good way to check the actual connection speed USED to be Network Utility, But in Catalina and later, Apple has deprecated Network Utility and now you have to use a Terminal command to see your actual connection speed. First, you need to know what en number the link is. then you use a command like this one, substituting the actual en number.


my main Ethernet connection uses BSD name en2 (as shown in) :

 menu > about this Mac > (system report) > network:


Aquantia AQC107-B0:


Name: ethernet

Type: Ethernet Controller

Bus: PCI

Slot: Slot-3

Vendor ID: 0x1d6a

Device ID: 0x87b1

Subsystem Vendor ID: 0x1d6a

Subsystem ID: 0x0001

Revision ID: 0x0002

Link Width: x4

BSD name: en2

Kext name: AppleEthernetAquantiaAqtion.kext

Location: /System/Library/Extensions/IONetworkingFamily.kext/Contents/PlugIns/AppleEthernetAquantiaAqtion.kext

Version: 1.0.64


Terminal command:


ifconfig en2 | grep media


with this as my output for 10 Gigabit Ethernet:


media: 10Gbase-T <full-duplex,flow-control>

For ‘regular’ Gigabit Ethernet, you should get this instead:


media: 1000baseT <full-duplex,flow-control>


Errors detected:

To see if an Ethernet link is throwing more than a handful of initial errors, you can use Terminal command:


netstat -I en2


This is the resulting output. Counters are In-packets, In-errors, Out-packets, Out-Errors, Collisions. There should never be more than handful of errors from starting up, and in most cases, NONE.


Name       Mtu   Network       Address            Ipkts Ierrs    Opkts Oerrs  Coll

en2   8163  <Link#4>    00:01:d2:1a:00:dd   696697     0   484301     0     0

en2   8163  grantsmacpr fe80:4::461:ea0d:   696697     -   484301     -     -

en2   8163  192.168.0/23  192.168.0.204     696697     -   484301     -     -


If the link were running beyond its ability to run and be stable, for example it auto-speeded to 10Gb but the cabling could only reliably support 2.5Gb, we would see non-zero errors counts, and errors increasing over time. (and possibly, disconnecting)

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Question marked as Top-ranking reply

Oct 30, 2023 11:19 AM in response to bellevue177

10Gb Ethernet:

"energy efficient" drops power to the 10Gb Ethernet chip to save energy. It is NOT compatible with Top Speed. In the hardware pane, under Duplex, set: “Full-Duplex, Flow Control” NOT “Full-Duplex, Flow Control, power efficient” to disable power saving and boost top speed.


The Mac Studio has a 10Gb Ethernet port. This 10G Ethernet port is NOT compatible with speeds slower than ONE-Gigabit Ethernet. It is also NOT compatible with cables that have fewer than all four pairs available for data.


If you have some fancy equipment at the other end of the cable, it is possible it is trying to make a 10Gb connection. A 10Gb (or 5Gb or 2.5Gb) connection is only stable when cables are excellent and fairly short (like Category-6 rated cables under 100 feet). If either of those are not true, or you have you added patch cables that are not Category-6 rated, you could be seeing it connect at a faster-than-Gigabit speed, then error out and disconnect.


The setting [√] ABV/AEV mode selected on the hardware pane of advanced Wi-Fi Ethernet OR in your Router may constrain the connection in unexpected ways that could limit overall performance. The feature is used ONLY for prioritizing video streams.


Actual Speed:

The good way to check the actual connection speed USED to be Network Utility, But in Catalina and later, Apple has deprecated Network Utility and now you have to use a Terminal command to see your actual connection speed. First, you need to know what en number the link is. then you use a command like this one, substituting the actual en number.


my main Ethernet connection uses BSD name en2 (as shown in) :

 menu > about this Mac > (system report) > network:


Aquantia AQC107-B0:


Name: ethernet

Type: Ethernet Controller

Bus: PCI

Slot: Slot-3

Vendor ID: 0x1d6a

Device ID: 0x87b1

Subsystem Vendor ID: 0x1d6a

Subsystem ID: 0x0001

Revision ID: 0x0002

Link Width: x4

BSD name: en2

Kext name: AppleEthernetAquantiaAqtion.kext

Location: /System/Library/Extensions/IONetworkingFamily.kext/Contents/PlugIns/AppleEthernetAquantiaAqtion.kext

Version: 1.0.64


Terminal command:


ifconfig en2 | grep media


with this as my output for 10 Gigabit Ethernet:


media: 10Gbase-T <full-duplex,flow-control>

For ‘regular’ Gigabit Ethernet, you should get this instead:


media: 1000baseT <full-duplex,flow-control>


Errors detected:

To see if an Ethernet link is throwing more than a handful of initial errors, you can use Terminal command:


netstat -I en2


This is the resulting output. Counters are In-packets, In-errors, Out-packets, Out-Errors, Collisions. There should never be more than handful of errors from starting up, and in most cases, NONE.


Name       Mtu   Network       Address            Ipkts Ierrs    Opkts Oerrs  Coll

en2   8163  <Link#4>    00:01:d2:1a:00:dd   696697     0   484301     0     0

en2   8163  grantsmacpr fe80:4::461:ea0d:   696697     -   484301     -     -

en2   8163  192.168.0/23  192.168.0.204     696697     -   484301     -     -


If the link were running beyond its ability to run and be stable, for example it auto-speeded to 10Gb but the cabling could only reliably support 2.5Gb, we would see non-zero errors counts, and errors increasing over time. (and possibly, disconnecting)

Oct 30, 2023 11:46 AM in response to Grant Bennet-Alder

Well, Grant, I don't know if this is the right answer, but it's the best answer I've ever received for a technical issue on a forum. I've copied all this to my notes, and I'll be going through these steps and checking this all out. i'm also very comfortable in terminal, so the terminal commands are much appreciated.


I'll work though all this and watch... as intermittent networking issues take time to troubleshoot.


thanks so much!

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Mac Studio pro loses internet connection

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