I have not received the trade in kit
I received my new IPhone 15 Plus, but have not received the trade in kit. I do not know where to return it.
iPhone 15 Plus, iOS 17
Question marked as
6Mobetter Said:
"I have not received the trade in kit: I received my new IPhone 15 Plus, but have not received the trade in kit. I do not know where to return it."
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Verifying a Delivery:
Contact Apple Support:
No one here has access to your account information (and that is a good thing, BTW). So, contact Apple Support, asking them where this all stands. If need be, perform a screensharing seeeiion with them, so they can see what you see on your computer (i.e. invoices).
- Contact Us - Choose Locations
- Proceed from there as Necessary
- NOTE: Due to the Coronavirus Pandemic, calls are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you.