"To use iCloud on this phone you must accept the new Terms and Conditions."

Question

Level 1

13 points

"To use iCloud on this phone you must accept the new Terms and Conditions."

Just set up my new iPhone, and I am prompted that "To use iCloud on this phone you must accept the new Terms and Conditions" but when I tap the blue link to the Terms and Conditions, nothing loads up to accept , everything in Settings freezes, and I have to force quit to exit out of Settings. And, none of my Messages prior to restoring from my iCloud backup have synced. I suspect this is because I have not accepted the T&C.

iOS 17.0.3, iPhone 15 Pro.

iPhone 15 Pro

Posted on Oct 21, 2023 08:46 PM

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Answer 1

Top-ranking reply

TheLittles

Level 10

201,473 points

Oct 22, 2023 11:31 AM in response to cchausis

cchausis Said:

“Q1.. here is the other discussion: https://discussions.apple.com/thread/254759781?&previousThread=254933397021 Q2... it's an iCloud.com mail, no App password. Thanks”

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You are welcome.

Thanks for providing that info.

It will help many, for certain.

Excellent job troubleshooting!

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Answer 2

TheLittles

Level 10

201,473 points

Oct 21, 2023 08:52 PM in response to cchausis

cchausis Said:

"'To use iCloud on this phone you must accept the new Terms and Conditions.'"

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Get the "Accept" Button to Show:

Swipe down your screen just a little bit, and see if the "Accept" button pops up.

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Answer 3

Oct 21, 2023 09:02 PM in response to cchausis

Hi!

Here to help,

Hope the scrolling down works!

If not; try a different device, a Windows computer or a Macbook!

(on Windows: just download iCloud for windows, on Mac: just open Music.app and go to "accounts" :0 )

kind regards

RRD

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Answer 4

cchausis Author

Level 1

13 points

Oct 21, 2023 09:54 PM in response to TheLittles

Nothing ever loads to scroll down to... it just freezes the Settings screen and I have to force quit Settings to get out ... found another similar discussion that said it might be related to a second iCloud account (for Media and Purchases) and suggested to go to Settings > Mail > Accounts and delete the account there. I did that and the T&C alert went away (Yay!) ... however, now that I want to add that account back in the Mail, I'm stuck on the "Signing in" screen, it never fully verifies the login so I cannot re-add in the Mail account. Apple Support contacted, and Senior Advisor call back scheduled. Thanks for taking time to answer.

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Answer 5

cchausis Author

Level 1

13 points

Oct 21, 2023 09:55 PM in response to WhisperingWempe

Nothing to scroll down to... and logging into iCloud on other devices or in Safari on iPhone does not present a T&C Acceptance window. See my previous reply for additional details... thank you for taking time to reply!

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Answer 6

TheLittles

Level 10

201,473 points

Oct 21, 2023 09:59 PM in response to cchausis

cchausis Said:

"'To use iCloud on this phone you must accept the new Terms and Conditions.'"

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Discussion with the Answer:

Q1. "found another similar discussion that said it might be related to a second iCloud account (for Media and Purchases) and suggested to go to Settings > Mail > Accounts and delete the account there. I did that and the T&C alert went away (Yay!)"

A1. What the URL of that thread? Providing that may help many reading this thread.

Troubleshooting Mail Logins:

Q2. "however, now that I want to add that account back in the Mail, I'm stuck on the "Signing in" screen, it never fully verifies the login so I cannot re-add in the Mail account. Apple Support contacted, and Senior Advisor call back scheduled. Thanks for taking time to answer."

A2. Use a New App Password:

Do you use an App Password? If so, try a new App Password. Sometimes, changes (i.e. updates) are made to the device, and then mail server syncing becomes an issue (which is what a new App Password it intended to fix). Go here for gmail: Sign in with App Passwords - Google Account Help - Google

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Answer 7

TheLittles

Level 10

201,473 points

Nov 1, 2023 11:49 PM in response to cchausis

cchausis Said:

"'To use iCloud on this phone you must accept the new Terms and Conditions.': Issue with re-adding the ".mac" mail account was resolved by installing the 17.1 iOS update."

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Thanks for spreading the word!

It will help many for certain!

Excellent job troubleshooting!

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