Persistent horizontal lines appear on iMac screen

I have the same problem after 3 years of use. My iMac has been used carefully and everything works normally except for those black horizontal lines at the bottom. Apple, please!!!, help with this. We have relied on the quality of your electronic products when making these costly investments and I understand that it is not fair that you leave us stranded in this way.

Hello everyone,

I'm experiencing the same issue. After turning off my Mac one day and powering it back on the next, multiple lines suddenly appeared on the display. My iMac has always been up to date, and even after reinstalling macOS, the problem persists. I hope Apple issues a recall, as my computer is just out of warranty. This shouldn't happen to a €1700 computer that's only three years old.

unfortunately I'm having the same problem. Such a beautiful product at such a high price (at least in Brazil). Apple. please: let's recognize serial failure and provide the usual good customer service. thanks.

wow this is a very key information to me because it tells us its not just M1 (which I bought in 2021) but its also the new model 2024. This increases all of our cases - and this hopefully will become a well known issue and fixed for all of us!

In case Apple Requires proof of my case you can look up Case number 10********92. They can look this up from their back end and get clarity.

This should be very clearly proven so we can ALL get this resolved forever! :)

@allrigthty

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I have same problem. 2021 24 inch M1 Desktop Mac. Bought Dec 2021, lines turn up May 24. A little bit more than 2 years. Emailed Tim, hasn't gotten a reply yet.

I find recent apple products' built quality gotten worst. As example the Macbook light i bought 10 years ago last till today. The subsequent 2 macbook i bought, 1 died after a reasonable few years. And 2nd one the screen turned flakey but apple change the screen free for me credit to them.

But it's a worrying trend. If this persist.. i think i'll just stick to iphones going forward.

I'm having the same problem. I called apple service in South Korea 3 times and went to apple genius bar, but they couldn't solve it and only recommended paid repair. They asked for 850,000 won, which is the same price as a used M1 iMac. I used the iMac in a fixed position and didn't do anything to cause it to break down, it's so unfair. I don't know if I'll be able to buy a Mac in the future.

I’m experiencing a similar issue. I bought this iMac two years ago, and today, black lines suddenly appeared over 85% of the screen. It's really disappointing, especially considering how expensive Apple products are.

[Edited by Moderator]

I am facing the same issue, same model (M1 iMac 24", 2 ports), about 2 years old (purchased Feb 2022).

Hope Apple will do something about it. It is just unacceptable for us to pay an extra 700 just to extend the usage. Does that mean, for me to continue using this device, I have to pay 700 every 2 years?

Similar problem for me. Purchased 11th August, 2021. iMac 24" M1 Chip. flickering/ horizontal lines started coming up in the bottom half of the screen. It is definitely a common problem for this specific model. Let us see if Apple still cares about its customers.

Last year, my monitor is having the horizontal lines about 1/4 from the bottom. Just yesterday, the horizontal lines is between 1/2 to 2/3 of the screen. Not usable anymore unless using another attached monitor.

When will APPLE act and help us on these?

Dear Jotap62,

"The (very expensive) out-of-warranty repair has always been paid for by users (those who choose to fix it)."

Agree! We will want to fix the problem. Since most devices are out of warranty, one must pay for the repair or replacement. That's a valid point!

However, buyers who have paid for their devices need some response from Apple. I am sure no apology, acceptance or roll-back may come from their side! Nevertheless, a simple reaction like 'we made a mistake' will do. This or that way, every buyer wants to move on rather than staring at the faulty screen dancing and flaunting the 'careless' moves of Apple, the company that somehow manages to have many screens worldwide failing to the same issue! That is why this visible anger is appearing here.

An update:

From what I can observe, the lines do not only flicker. Right at the top, where the lines begin, there are reflections of what's on the display below. I am attaching a few screenshots that experts can observe. Also, if hardware experts are monitoring this discussion, do hardware problems look like these? Something on your screen finding reflection on a different part of it?

hello!

i have exactly the same issue since yesterday, I bought my imac (24 inch, M1, 2021) on 5March 2022 and yesterday I experienced these color lines while I left my computer on for awhile… I just bought it for less than 3 years??? and I am still covered under warranty, I am afraid that after repair the same issue is going to come back up again….

If this happened to me if I had an iMac M1, I would be extremely angry about this call. Saying to someone we would have replaced it for Free if you kept it, instead of either repairing or selling it for another one is a slap in the face.