HomeKit Thinks I'm "Away"

Anyone else having an issue where HomeKit thinks they are away from their home location despite actually being at home? On 2 occasions in the last week my HomeKit thinks I am away from home and turns on cameras that should be off when at home. Also, as I am "away" none of my home based automations will run......because HomeKit thinks I am not at home. I have it set up so that if my cameras change state, i.e turns on, I get a notification. On both occasions I have received a notification that these cameras have switched to "on, because everyone left home" at 2am............on both occasions. I have checked my phone location and that clearly indicates I am at home. On the first occasion I left home and returned and it resolved itself but on the second occasion even though I left home and returned HomeKit still thinks I am "away". I have tried setting one of my other devices as the primary and HomeKit still believes I am away. I have restarted all home hubs and router. Still thinks I am away. Never had this issue before IOS/TVOS 17.

Posted on Oct 14, 2023 02:58 AM

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Posted on Nov 14, 2023 04:13 PM

No need to do all that. In iPhone settings, turn off location services and then turn it back on again. That's it.

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6 replies

Oct 15, 2023 08:10 AM in response to ace1018

Thanks. I did contact Apple but whilst they were "looking in to it" I managed to find a resolution......a permanent one hopefully. I noticed in HomeKit that my home location was nowhere near where I live (go to Home app, create new automation using "when somewhen arrives" then clicking on "Home" under location. This shows a map of your home. In my case, nowhere near where I live). To resolve I deleted "significant locations" on both iPhone and iPad and then force restarted both. Bam.............HomeKit rectified where it "thought" my home was and all home based automations worked again. I'm hoping this permanently fixes the issue but only time will tell.

Nov 2, 2023 08:43 PM in response to Steven W. Riggins

Five hours with Apple Support (they have been awesome) and nothing worked, but then my wife discovered that her iPad was still on 16. We updated it to 17.1 and as soon as it rebooted, the home came online, all of our automations ran, and now the automation shows our home location correctly.


It could have just been the reboot of the iPad to kick the system.

Oct 15, 2023 07:58 AM in response to tommy.stranack

Hello tommy.stranack,


If you're having issues with location-based automation there are a few steps you can try to resolve the issue. Follow these steps:

1) Restart all devices: Restart your iPhone - Apple Support & Restart Apple TV - Apple Support

2) Update all devices to the latest version: Update your iPhone or iPad - Apple Support & Update your Apple TV - Apple Support

3) Contact Apple Support: Get Support


Thanks.






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HomeKit Thinks I'm "Away"

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