Stuck at "other" user at login after reseting my MacBook Air

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Level 1

4 points

Stuck at "other" user at login after reseting my MacBook Air

MacBook Air 13″ 2020 Intel i3

I recently attempted to factory reset my macbook by erasing the APPLE SSD via the terminal in the utilities of the MacOS recovery system. Then I reinstalled MacOS and it reinstalled MacOS Catalina. Now when I attempt to activate the macbook, it brings me to the welcome page, setting up in English and then connecting to wifi. But after that, I am stuck at the login screen with the only user being "other". It prompts a login asking for username and password which I don't have.

[Re-Titled by Moderator]

MacBook Air 13″, macOS 12.5

Posted on Oct 13, 2023 2:02 AM

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Answer 1

Top-ranking reply

WheelieNick

Level 8

45,887 points

Oct 13, 2023 2:55 AM in response to goldtido01

Hi there,

Please see this link and follow the instructions provided to see if this will solve your issues

https://support.apple.com/en-us/HT212190

Hope this works for you!

PS: If you really have a 2020 MacBook Air this one can Run the latest macOS, Sonoma. So you won't need to use Catalina

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Answer 2

WheelieNick

Level 8

45,887 points

Oct 13, 2023 3:00 AM in response to goldtido01

Ah, your MacBook is managed by a school administrator? I would suggest that you contact IT support at your school organization then. A lot of settings are managed and this will be not easy to solve without access to that settings

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