For past few days, I have been getting “Video not available “

When trying to launch a show or movie, I get “Video not available. There’s a problem loading this video. If this continues, check your internet connection.”

This happens on my TV, not my iPad. Internet is working. I updated my TV, reset the Apple TV app on the TV. Still having the same issue.


1080p,

Posted on Sep 30, 2023 03:28 PM

Reply
3 replies

Oct 2, 2023 03:02 PM in response to LETB11

Hello LETB11,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with playing videos in the Apple TV+ app. You've taken excellent steps to resolve the issue so far. At this point, we recommend reaching out ot Apple directly to help resolve this issue here: Get Support


We hope this helps.


Cheers!

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For past few days, I have been getting “Video not available “

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