tvOS 17 Music app smart playlists not working

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Level 1

13 points

tvOS 17 Music app smart playlists not working

Upgraded my AppleTV 4K (Gen 2) to tvOS 17 yesterday. Now none of my smart playlists work in Library of the Music app.

When I click on one to initiate playing from a smart playlist, I get a screen saying: "Cannot Connect. Something went wrong. Please try again." There is a retry button just below this, but when I click on it, I get the same Cannot Connect screen again. Over and over.

The songs play OK if I select one from Songs, Albums, Artists, etc. So I can play them on the AppleTV 4K.

I have been using these smart playlists without problems for many years. They worked earlier in the day yesterday before I upgraded to tvOS 17. I have been using iTunes Match to get songs and playlists into the cloud (?) from my Mac.

Apple TV 4K

Posted on Sep 20, 2023 08:55 AM

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Answer 1

Top-ranking reply

katolotus

Level 1

8 points

Oct 7, 2023 09:16 AM in response to rkk00

I've just spoken to support. They're going to fix it in the next update. Only work around, is you can highlight the playlist and press the play/pause button the the AppleTV remote and it will play the playlist.

Guessing we'll just have to wait for the next update.

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Answer 2

chuckbl

Community Specialist

Sep 25, 2023 03:39 PM in response to rkk00

Hello rkk00,

Since you are able to access the songs individually without any difficulty, you'll want to reach out to Apple Support: Apple Support They'll be in the best position to look into this further.

Take care.

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Answer 3

rkk00 Author

Level 1

13 points

Oct 8, 2023 07:14 PM in response to katolotus

Thanks for the work around. It works for me.

I spent a lot of time on the phone with Apple a week or two ago, trying various things, gathering logs, etc. They said they might get back to me with any progress. So far, no such response from Apple.

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tvOS 17 Music app smart playlists not working

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