IOS Home App not Syncing

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Level 1

5 points

IOS Home App not Syncing

I have a homekit setup with the latest Apple TV as my home hub, and the Home app sync well across my iPad pro, Macbook and iPhone 8. However, I have an iPhone 6 on IOS 12.5.7 (the lastest version that it can upgrade to), and its Home App is completely empty, no accessories or home settings are synced at all. It is just a starting screen with the add accessory button. Things that I've tried:

Turn off iCloud sync and re-enter the app to be prompted to sync.
Delete the app and reinstall.
Factory reset the whole phone.

None of them works.

Any ideas? Thanks in advance!

Posted on Sep 16, 2023 02:40 AM

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Answer 1

Top-ranking reply

People-are-asking

Level 1

9 points

Nov 25, 2023 07:29 AM in response to turingtest2

Is there a solution? Fairly frustrating when we all pay significant $$$$ and things suddenly stop working. Just mind boggling.

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Answer 2

turingtest2

Level 10

277,729 points

Sep 18, 2023 07:54 AM in response to ZC288

At a guess you have Upgraded to the new Home architecture - Apple Support, which leaves pre-iOS 16 devices behind as far as HomeKit is concerned.

tt2

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Answer 3

turingtest2

Level 10

277,729 points

Nov 25, 2023 03:35 PM in response to People-are-asking

Not that I am aware of. You can try Official Apple Support in case they can reset or delete any existing Home attached to your Apple ID so that you can use the older version of the Home app to set things up again from scratch.

tt2

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IOS Home App not Syncing

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