Getting the message: "Video Not Available There's a problem loading this video. If this continues, check your internet connection."

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Getting the message: "Video Not Available There's a problem loading this video. If this continues, check your internet connection."

I have a Samsung TV with Amazon Fire Stick 4K and the Apple TV+ app loaded. Every time I try to watch The Morning Show on my Apple TV+ app, I get the message in the title. My internet connection is not the problem. I can watch the show on my MacBook Pro using the same internet connection. And, I am able to watch streaming shows on other apps (e.g. Netflix) with my TV so my TV is connected to my internet. How can I correct this problem?

FireTVStick4K(2018)/Soundbar(2019),

Posted on Sep 15, 2023 08:46 PM

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Answer 1

Bryan_K1

Community Specialist

Sep 16, 2023 04:39 PM in response to rosemowens

Hello rosemowens,

Thanks for using the Apple Support Communities!

For something like what you're describing you'll want to reach out to Apple Support directly so they can look in to that and see what may be happening.

You can reach out to them here: Get Support

Take care!

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Getting the message: "Video Not Available There's a problem loading this video. If this continues, check your internet connection."

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