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Assistance Needed with iCloud+ Subscription and Missing Photos

Dear Apple Support Team,

I hope this message finds you well. I am writing to seek assistance with a recent issue I've encountered with my iCloud+ subscription and missing photos.

Recently, I attempted to resubscribe to my iCloud+ plan, but my payment method was declined. Following this, I noticed that a significant number of my photos have disappeared from my iCloud Photos library. I am concerned about the loss of these precious memories and would like to resolve this matter as soon as possible.

I have already taken the following steps:

  1. Checked my iCloud Storage to ensure I have adequate space.
  2. Verified and updated my payment method.
  3. Checked the "Recently Deleted" album in the Photos app for recoverable photos.
  4. Attempted to restore from a recent iCloud backup.

However, despite these efforts, my missing photos have not been fully recovered, and I am unable to access them. I am writing to request your assistance in resolving this issue, recovering my missing photos, and successfully resubscribing to my iCloud+ plan.

Please let me know how I can proceed to resolve this matter. I appreciate your prompt attention to this request and look forward to your guidance and support in restoring my photos and ensuring the smooth functioning of my iCloud+ subscription.

Thank you for your assistance.

iPhone 12 Pro, iOS 16

Posted on Sep 8, 2023 2:53 AM

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Question marked as Top-ranking reply

Posted on Sep 8, 2023 2:55 AM

You’re not addressing Apple, this is a user forum. Any pictures available to you are on your synced device or at iCloud.com. If you're missing photos or videos in the Photos app - Apple Support


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Assistance Needed with iCloud+ Subscription and Missing Photos

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