Safari stuck on downloading in Mac

When I try to download any file either it is a pdf or just a simple word document it is saying that the file is unknown and then it just starts preparing file to download and that preparation never ends. I download files from trusted websites like credit scores or resumes from indeed. Safari is up to date and my mac is not even a year old. I already tried clearing cache and logging out from my Apple ID. Nothing works. Please let me know how to fix it.

MacBook Air, macOS 13.2

Posted on Sep 5, 2023 2:59 PM

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1 reply

Sep 6, 2023 12:01 PM in response to dimi1127

Hello dimi1127,


In order to isolate the issue a bit, please restart your Mac in safe mode. Here’s how: How to use safe mode on your Mac - Apple Support


We want you to be aware that restarting in safe mode may take a bit longer than usual since it prevents some software from loading and does a check of your startup disk. You may also see some graphic anomalies on your screen as well.


After testing the issue in safe mode, refer to the sections below from the article we shared above:


If the issue continues in safe mode

If the issue continues in safe mode, the easiest and most likely solution is to reinstall macOS. Reinstalling macOS doesn't remove your personal files, so you can do it whenever you need to.

If the issue doesn't continue in safe mode

Leave safe mode by restarting your Mac normally, then try to reproduce the issue. If the issue doesn't return, it might have been resolved by the other things that safe mode did at startup, such as checking your disk and clearing caches.

If the issue returns, it is caused by a login item or other software that safe mode prevents from loading at startup. In that case, remove login items to find out whether a login item is at fault.

If a login item is not at fault, your user account might contain other software that is incompatible, including certain software that loads at startup. To confirm, you can add a user account in Users & Groups settings, then log in to that account and test again. The new account won't have the same settings as your old account, but you can create those settings again.

If nothing else works, reinstall macOS. Reinstalling macOS doesn't remove your personal files, so you can do it whenever you need to.


We hope this helps. Let us know if we can assist with anything else at all.


Take care.

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Safari stuck on downloading in Mac

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