You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iphone was lost and i dont have the serial number to use applecare

Hey guys, I found myself in legal trouble and went to jail for a short time. The my phone was left in the car. When my family went to pickup my car, the phone was gone. I purchased apple care when I bought it, but I have no way of tracking down the serial number for it to start a claim. I cannot gain access to my apple account, my email, nor my old my phone number. What can I do about this? Thanks in advance.

iPhone 13 Pro Max

Posted on Aug 25, 2023 10:45 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 26, 2023 2:18 AM

You’ll need to sign in with the Apple ID you used for iCloud to enable Find My on the phone. iPhone Theft and Loss Claims - Official Apple Support


What happens when you currently try to sign into that Apple ID to put the phone in list mode at iCloud.com/find


1 reply

My iphone was lost and i dont have the serial number to use applecare

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.