health app not receivng data from sources

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Level 1

5 points

health app not receivng data from sources

The iOS Health app is not receiving data from multiple sources (other apps). OMRON was working until Nov 30, 2022--then not a single data point since. A newer one (Oxiline wifi scale) has never transferred data to Health app. An even more recent one (JEFit) is working fine. I've ensured that iOS and all apps are up to date, and tried all the troubleshooting I can find online (turning off / on access on both app and iOS sides) and restarting iPhone. No luck. Anyone else? Any ideas?

iPhone 13 Pro Max

Posted on Aug 20, 2023 2:34 PM

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Answer 1

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sunbears Author

Level 1

5 points

Aug 21, 2023 11:13 AM in response to sunbears

Nothing I read online helped. I had to go into settings > OMRON > then toggle “background app refresh” off / on, suddenly good: All data transferred now. Since that setting was in the ON position, it baffles me how toggling would help. Nine months of data now available in Health app. Your mileage may vary.

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Answer 2

TammyW_03

Community Specialist

Aug 21, 2023 1:46 PM in response to sunbears

Hey sunbears,

For issues with the Health app not syncing data as expected, we recommend reaching out to Apple Support directly. They can look into this with you more, and be reached here: Get Support

Thanks for using Apple Support Communities.

Take care!

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health app not receivng data from sources

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