Mac Air M1, 2020 Batter and logic board failure

My Mac Air, that I bought just a year ago, won’t charge. I barely used it as I had another laptop. I was unaware that the a lithium ion battery device needs to be used on a regular basis for it to function optimally, and there was no way of knowing. An Apple Authorised Service provider also said that the logic board had failed upon running diagnostics. Now I have been advised to replace both. Costing me over ₹40000! I am frustrated and shocked over the deteriorating quality of Apple devices.


I am in touch with an Apple advisor, and hoping my case is considered as an exception and that these replacements are done free-of-cost.


Another friend who had a Mac Pro M1 had an issue with the logic board after using it for just a year. She had to get it replaced too, but she was lucky her device was still under warranty.


This tells me it’s not a one off case, and that M1 devices are turning out faulty. High-time Apple looks into it seriously.

MacBook Air 13″, macOS 12.2

Posted on Aug 18, 2023 09:50 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 18, 2023 10:05 PM

SallyS96 Said:

"Mac Air M1, 2020 Batter and logic board failure: [...]This tells me it’s not a one off case, and that M1 devices are turning out faulty. High-time Apple looks into it seriously."

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A Little Bit of a Story for you:

My 2017 MBP's screen went dead and I sent it in every time --ending in 11 send ins. Eventually I wan granted a free upgraded Mac, being I was so patient and respectful to Apple (in recognition of how not all customers are respectful and helpful on a bug). So, send this in 11 times (seems ridiculous, but so) and maybe they'll do the same for you. So, be CoolCalm, and Collective, and you might just luck out like I did.


Provide Apple Feedback:

Do your Part: Report this issue to Apple. It occurred an M1 Mac --something Apple should be made aware of. Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what fixes to include in hardware and updates to come.

  1. Go Here: Feedback - MacBook - Apple Support
  2. Select: "Performance" for the "Feedback Type"
  3. Comment: on when this issue began, and how you have troubleshot it thus far. Include the URL of this thread.
  4. Proceed from there as necessary

Similar questions

7 replies
Question marked as Top-ranking reply

Aug 18, 2023 10:05 PM in response to SallyS96

SallyS96 Said:

"Mac Air M1, 2020 Batter and logic board failure: [...]This tells me it’s not a one off case, and that M1 devices are turning out faulty. High-time Apple looks into it seriously."

-------


A Little Bit of a Story for you:

My 2017 MBP's screen went dead and I sent it in every time --ending in 11 send ins. Eventually I wan granted a free upgraded Mac, being I was so patient and respectful to Apple (in recognition of how not all customers are respectful and helpful on a bug). So, send this in 11 times (seems ridiculous, but so) and maybe they'll do the same for you. So, be CoolCalm, and Collective, and you might just luck out like I did.


Provide Apple Feedback:

Do your Part: Report this issue to Apple. It occurred an M1 Mac --something Apple should be made aware of. Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what fixes to include in hardware and updates to come.

  1. Go Here: Feedback - MacBook - Apple Support
  2. Select: "Performance" for the "Feedback Type"
  3. Comment: on when this issue began, and how you have troubleshot it thus far. Include the URL of this thread.
  4. Proceed from there as necessary

Jan 28, 2024 03:09 PM in response to DianaMArieSP

DianaMArieSP Said:

"We have the same problem. I had my Air M1 for 15 months. Initially the battery was not charging. I brought in for servicing and advised me to replace the board too. The battery was not even swollen and no liquid damage. The board replacement is around 80% of the price of my device. I am really regretting buying this laptop."

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Did you Purchase AppleCare?

Next time you go about purchasing such an expensive device (an Apple device, in this instance), consider getting AppleCare with it. That may have avoided this price all together. See here: Buy an AppleCare Plan - Apple Support

Jul 7, 2024 02:26 PM in response to abhijeet8877

abhijeet8877 wrote:

We bought it with trust and it happens with the Mac, after that if we try to repair it cost 40 k for motherboard change. I am using Apple form 2015 and now i got this problem and there is no any solution. You guys must have give a free repair for same cause this happens with so many of us it means the problem is in your devices

We are users like you. We do not give free repairs. If you feel Apple needs to give you free repairs, contact Apple: Contact - How to Contact Us - Apple


May 6, 2024 06:56 AM in response to SallyS96

i think this is a global problem, got my Mac Air M1, 2020 in April 2022. It broke down a few months after and worsened in September 2022. Diagnosis was logic board failure, so waited for a month for the logic board and the touch ID to be replaced. Got my macbook in November 2022. But a few months after again, same problem occurred, but did some troubleshooting stuff and if I recall it correctly, updated the OS, and it worked at times and at times, it just turns off and turns on on its own. Most of the time, you need to wait a few weeks or a month before you're able to turn it on again. Until a few weeks ago, when it broke down and looks like this is the end of it. With very bare minimum usage, just surfing the net and watching netflix, that is all to this macbook air. And the saddest part is that I am expecting the repair would cost me a lot, probably half of the purchase price of this macbook? does anyone have an idea how much it would cost to replace the logic board?

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Mac Air M1, 2020 Batter and logic board failure

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