Unauthorized purchase

We cannot know or give you a refund. We are not Apple. As your fellow end users we have no more access to Apple databases than you.

Start here:

If you see 'apple.com/bill' on your billing statement - Apple Support

The most important part of that article is "View your purchase history." If Apple does NOT show a record of the charges in your history, it is very possible that scammers have gained access to your credit card or bank number and are pretending to be Apple. It happened to us.

If that is the case, only your CARD ISSUER or BANK can remedy it.

If Apple’s purchase history shows the purchase, continue with the instructions in that article.

Hello EllieDakwa!

You can request a refund within this link: Request a refund for apps or content that you bought from Apple - Apple Support.

Have a nice day, and good luck!