i cannot turn my iphone 12 on at all. it only shows the computer and charging cable with the arrow showing it is connected.

my phone has the screen with the 'support.apple.com/iphone/restore' thing on it. i have tried force restarting it, but after the apple logo comes up it just goes back to the same screen with the computer, arrow and charging cable with the link. its been like this for about 7 months.

iPhone 12

Posted on Aug 12, 2023 07:02 PM

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Posted on Aug 12, 2023 07:16 PM

The support article about the restore screen contains the instructions you need to reset the device in this situation: If the Restore screen appears on your iPhone, iPad, or iPod touch - Apple Support


Make sure you are holding down the correct buttons firmly and for long enough.

2 replies

Aug 12, 2023 07:18 PM in response to ren_e-

ren_e- Said:

"my phone has the screen with the 'support.apple.com/iphone/restore' thing on it. i have tried force restarting it, but after the apple logo comes up it just goes back to the same screen with the computer, arrow and charging cable with the link. its been like this for about 7 months."

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Troubleshooting a Restore Screen Seen at Boot:

Go here: If the Restore Screen Appears On your iPhone, iPad or iPod touch – Apple Support)


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i cannot turn my iphone 12 on at all. it only shows the computer and charging cable with the arrow showing it is connected.

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