Can’t turn on app tracking
I’ve tried turning on app tracking and it’s just greyed out so I sign out of apple restart my phone and turn it on then when I look again it’s greyed out again, how do I fix it
iPhone 13 Pro Max, iOS 16
User profile for user:
Missy5937
User level:
Community Specialist
Hello Joshhy0001,
Thanks for posting in the Apple Support Communities. We're happy to look into this with you.
We'd like to ask a few questions about the issue you're facing. Your responses will assist us with researching potential solutions.
- Is the app you're wanting to allow tracking for a 3rd party app or Apple app?
- Is the issue isolated to a single app?
- Are restrictions enabled on your iPhone that might prohibit this feature? This can be checked in Settings > Screen Time > Content & Restrictions.
- Lastly, is the device managed by a school or company?
We found article, If apps ask to track your activity and have provided information, we found it contains, that might be helpful to what you're experiencing.
"If you can't turn on the "Allow Apps to Request to Track" setting
In some circumstances, the "Allow Apps to Request to Track" setting can't be turned on, including:
- For users with child accounts or who are under age 18 by birth year, signed in with their Apple ID*
- If your Apple ID is managed by an educational or business institution
- If your device is managed and uses a configuration profile that limits tracking
- If your Apple ID was created in the last 3 days
While this setting is turned off, each app that requests to track is unable to access the advertising identifier (IDFA). If the status of your account or device changes and you then choose to enable “Allow Apps to Request to Track,” the app's next request to track will display the permission prompt to you.
* Child account age varies by country and region. "
Best regards.