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The letters 5, T, G and B on my friends Macbook Pro are not working. They have not had any damage to the laptop or keyboard itself. All of the letters are on a diagonal line and they have tried everything to fix it. What do I do to help or what do they do to fix it.
MacBook Pro (M2, 2022)
M_stapleton wrote:
The letters 5, T, G and B on my friends Macbook Pro are not working. They have not had any damage to the laptop or keyboard itself. All of the letters are on a diagonal line and they have tried everything to fix it. What do I do to help or what do they do to fix it.
You have a hardware failure. Take in
the fix is a keyboard replacement...
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple for support and service - Apple Support
Check your coverage
My Support - Official Apple Support
A work-a-round is plug in an external keyboard for the interim...
Get your Mac ready for service - Apple Support Get your Mac ready for service - Apple Support
Unfortunate news. But thank you for the help.
Diagonal Keys not working on Macbook Pro
