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iPhone 13 Pro Face ID not working after update

After an update, my Face ID stopped working. I tried restarting the iPhone, resetting the Face ID, resetting the settings and resetting all the iPhone from scratch. Still the Face ID is not working.

Took it to the Apple Store, but they will charge me a lot, because is not longer within the guarantee period.

Need another solution please.

iPhone 13 Pro

Posted on Jul 30, 2023 7:09 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 30, 2023 7:54 PM

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


1 reply
Question marked as Top-ranking reply

Jul 30, 2023 7:54 PM in response to Mltrozo

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


iPhone 13 Pro Face ID not working after update

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