I came back to my computer to find a message: "This computer had to restart because of a problem." I've no idea what the problem was: I left the computer in sleep, and it wasn't performing any tasks that I had set up. This is the crash log. Thanks!
iMac (2017 – 2020)
The first order of business with any Mac affected by "anti-virus" junk is to remove it. Uninstall the "AVG" product according to its instructions. Rule 1 of Macs is don't install junk.
The Movavi product implicated in the KP report is here:
/Library/Extensions
To open that folder, copy the entire line above and paste it in the Finder's Go menu > Go to Folder... field. Locate that file and drag it to the Trash. You will need to confirm that action by authenticating with your Admin credentials.
The first order of business with any Mac affected by "anti-virus" junk is to remove it. Uninstall the "AVG" product according to its instructions. Rule 1 of Macs is don't install junk.
The Movavi product implicated in the KP report is here:
/Library/Extensions
To open that folder, copy the entire line above and paste it in the Finder's Go menu > Go to Folder... field. Locate that file and drag it to the Trash. You will need to confirm that action by authenticating with your Admin credentials.
Please refer to If your Mac restarts and a message appears - Apple Support.
loaded kexts:
com.movavi.driver.SoundGrabber 1.6.5
That appears to be the prime suspect, but read and apply all the additional suggestions in that Apple Support document.
If you were to download and run EtreCheck you may be able to locate it more easily. You're welcome to post its report in a reply. How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report - Apple Community has instructions.
Thanks. I don't recognise that at all. A simple FIND doesn't locate it. I'll try and find and uninstall it, because I have no recollection of ever having used it.
Thanks John. I installed the free version of AVG so long ago that I can't remember, on the advice of an article in a Mac mag. Since then, my bank has provided me with another app (Malwarebytes), which it insists I use if I use internet banking, and for which they pay the subscription. I just never got round to removing AVG, but I have now. Thanks for your instruction about Movavi, something I'd forgotten that I'd installed and have now removed. Cheers!
That's kind -- here is the report.
Can someone interpret my crash log?
