the number on my ipad for trusted number is correct but when it sends a code it sends to my old home number whic i can not access

i need a verification number and it is sending to my old home number not my trusted number


Posted on Jul 25, 2023 06:38 AM

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Question marked as Top-ranking reply

Posted on Jul 25, 2023 07:17 PM

Hi MadChar

welcome to the Apple (user-to-user) Community!


Re: "i need a verification number and it is sending to my old home number not my trusted number"


You may be able to get a code from your iPad

Get a verification code and sign in with two-factor authentication - Apple Support

Eg: says:

If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices.


_______________________________________________________________________

Re: "the number on my ipad for trusted number is correct

but when it sends a code it sends to my old home number which i can not access"


Apple Support's article: "Two-factor authentication for Apple ID"

says:

"Update your trusted phone number on your Apple ID account page

Go to https://appleid.apple.com/


Sign in with your Apple ID.

Go to the Security section and click Edit.


If you want to add a phone number, click "Add a Trusted Phone Number" and enter the phone number. 

Choose to verify the number with a text message or automated phone call, and click Continue. 


To remove a trusted phone number, click the X icon next to the phone number you want to remove".

The Complete article: Two-factor authentication for Apple ID - Apple Support


If needed: Apple ID Support webpage (info / support / contact):

Apple ID - Official Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Jul 25, 2023 07:17 PM in response to MadChar

Hi MadChar

welcome to the Apple (user-to-user) Community!


Re: "i need a verification number and it is sending to my old home number not my trusted number"


You may be able to get a code from your iPad

Get a verification code and sign in with two-factor authentication - Apple Support

Eg: says:

If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices.


_______________________________________________________________________

Re: "the number on my ipad for trusted number is correct

but when it sends a code it sends to my old home number which i can not access"


Apple Support's article: "Two-factor authentication for Apple ID"

says:

"Update your trusted phone number on your Apple ID account page

Go to https://appleid.apple.com/


Sign in with your Apple ID.

Go to the Security section and click Edit.


If you want to add a phone number, click "Add a Trusted Phone Number" and enter the phone number. 

Choose to verify the number with a text message or automated phone call, and click Continue. 


To remove a trusted phone number, click the X icon next to the phone number you want to remove".

The Complete article: Two-factor authentication for Apple ID - Apple Support


If needed: Apple ID Support webpage (info / support / contact):

Apple ID - Official Apple Support


All the best :-)

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the number on my ipad for trusted number is correct but when it sends a code it sends to my old home number whic i can not access

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