iTunes Version 12.12.9.4 freezing and not responding.

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Level 1

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iTunes Version 12.12.9.4 freezing and not responding.

Whenever I try to play music in iTunes on Windows 11, the app instantly freezes while continuing to play sound from the song I'm listening to. I can't do anything once it freezes unless I open task manager and manually close the process and reopen it. I can't even move the window around my desktop. This was happening every once in a while, but recently this week I cannot even play more than one song without iTunes becoming unresponsive.

Windows, Windows 10

Posted on Jul 10, 2023 09:39 PM

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Answer 1

mikeg28806

Community Specialist

Jul 11, 2023 05:26 PM in response to clytn

Thanks for posting in the Apple Support Communities clytn,

The following page provides guidance specific to resolving issues between iTunes for Windows, and other software that may be installed.

Things to check first

Before you change your security software's setup:

* Make sure that the date, time, and time zone are set correctly on your computer. Learn how to update these settings on a Mac or on a PC.

* Log in to an administrative user account, not a guest account. Learn how to do this on a PC.

* Update to the latest version of iCloud for Windows or update to the latest version of iTunes.

* Make sure that you have the latest software on your Mac or on your PC.

* Make sure that you set up Windows Hello. Learn how to set it up.

* Make sure that you only have one type of security software installed. If you have more than one type of security software installed, you might experience performance issues.

If the issue persists, continue with the isolation guidance and troubleshooting found here: Resolve issues between iCloud for Windows or iTunes and third-party security software

Cheers!

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iTunes Version 12.12.9.4 freezing and not responding.

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