iTunes Always Freezes when Opening *Browse* Tab

i Have iTunes ver: 12.12.9.4 For Windows 10 Pro


and it always freeze and wont response if i opened the Browse tab and Freezing the Screen at this —> (Music) then the only way to close it by ending its task through Task Manager


the problem started 2 months ago and still happening till now


i tried resetting, Repairing the app through *Apps* in windows settings


but didn’t work


i tried reinstalling it through Microsoft Store But also didn't work


any solutions?

Windows, Windows 10

Posted on Jul 17, 2023 10:28 AM

Reply
2 replies

Jul 18, 2023 11:45 AM in response to Eyad1821

Hi there Eyad1821,


If iTunes is freezing when accessing Apple Music on your Windows PC, start by making sure your PC is running the latest version of Windows. Find out more from the Windows website here: Microsoft Windows Updates


Next, try uninstalling iTunes completely and remove any iTunes related components, then reinstall from here: iTunes on the Microsoft Store


Also, you'll want to check your security software to see if it may be causing an issue with iTunes on your PC. Learn how here: Resolve issues between iCloud for Windows or iTunes and third-party security software - Apple Support


Beyond those steps, you'll want to reach out to Windows Support for more help with apps crashing on their operating system. This link will help you get started: Microsoft Support


Take care.

Mar 31, 2024 04:05 PM in response to Eyad1821

hi Eyad1821

i have the same issue it seems to be iTunes its self, i have reinstalled iTunes and windows since this issue and its still not working, might be my library that's the issue, but with 15k tracks half of them being CD's lossless i don't want to restart my library...


the only things i did to get around this

is use a web browser and go to https://music.apple.com/ca/browse to add or explore music, even iTunes store does not work anymore.

if you ever open the browse or for you on iTunes you need to go to your library fast as posable then wait for like 5 seconds and close iTunes it will boot on the library screen, normally it freezes about 10 seconds after entering apple music tabs...


hope this gets fixed the (apple music preview) app fixes this issue but is missing core features


sorry i don't have a fix for this

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes Always Freezes when Opening *Browse* Tab

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.