Purchases not showing up on Apple tv

My purchases are not showing up on my new Apple TV plus but are showing on my other Apple TVs and other devices. I have shut it down and restated it and I have updated it as well.

Apple TV 4K (3rd generation)

Posted on Jul 9, 2023 07:15 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 10, 2023 03:16 AM

Purchases are tied to the active Apple ID account. For the Apple TV box: Verify that the intended account is switched to active.

Else try signing out, then sign in again, for a refresh of the Library.


The Apple TV+ app on select smart TVs does not feature a Store or Library tab. Purchases are not available there. Just Apple TV+ (subscription), MLS Season Pass (subscription), and FNB (included with Apple TV+). Which TVs get the full Apple TV app, and which get the specialized Apple TV+ app, that depends on the exact model. It is not user choice. Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support.

1 reply
Question marked as Top-ranking reply

Jul 10, 2023 03:16 AM in response to mph245

Purchases are tied to the active Apple ID account. For the Apple TV box: Verify that the intended account is switched to active.

Else try signing out, then sign in again, for a refresh of the Library.


The Apple TV+ app on select smart TVs does not feature a Store or Library tab. Purchases are not available there. Just Apple TV+ (subscription), MLS Season Pass (subscription), and FNB (included with Apple TV+). Which TVs get the full Apple TV app, and which get the specialized Apple TV+ app, that depends on the exact model. It is not user choice. Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Purchases not showing up on Apple tv

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.