How to fix OnVue on Mac

DId you check the download folder?

Do you have any security blocks on the browser preferences?

I would submit an inquiry directly to to the OnVue support team:

https://home.pearsonvue.com/Test-takers/OnVUE-online-proctoring.aspx

Intriguingly, Apple Certification used Pearson Learning, so it does run on Macs. So unless they changed something since 2018, I can only imagine there might be a browser extension or security preference to blame.

Have you reviewed OnVue's Technical Requirements?

If you're confident your setup meets those requirements, but it's still not working, I'd suggest contacting their Customer Support via This Link

I am using a Macbook Air M3 and it was both what startivityz said about StageManager and other things and the enable Rosetta that finally made it work!

I WAS HAVING A HARD TIME WITH MY TEST BEING TESTED BUT THE ROSETTA WORKS ! I WAS ABLE TO RUN MY SYSTEM WITH NO PROBLEM.

Not being an Apple product, I suggest you contact the developer and ask them.

Keep in mine, it the developer's responsibility to make their product work with Apple OS; not the other way around. So if they tell you it's an Apple problem, you know better.

This indicates it's a Microsoft app: https://home.pearsonvue.com/Clients/Microsoft/Online-proctored.aspx

Tried to pass exam today and nothing was working, even tried to add in automation that it could access all files. This app just uploading it doesn`t ask for permissions or anything, and you cant add it through setting, tried the script, nothing was helping. Just throw OnVue to the trash and never schedule any through it, their support is terrible also!

Yes it worked. And I’m pretty sure it was stage manager

Alagurl87, please start a new topic thread. 9 people found startivityz's post useful.

I don't know what you are calling the system test. Please verify exactly what you are trying to do on the "System Test" when you start your thread.

Thanks, this managed to get the system test up and running for me.. so here's hoping that I'm all Ok for exam day.

It's hard to say which of these were my issue because a lot of these settings also apply to me (previously using stage manager, use universal control and also use Logitech options+)

Hello,

I am experiencing the same issue - I even could not find Input Monitoring in my System Preferences:

And for the Automation, I could not find the option to allow OnVUE:

Any can advise, thanks and regards,

Kieu.

UPDATE: The Stage Manager fix worked for the demo/test exam but today it was the real thing. And sadly the spinning circle of doom re-appeared when the proctor tried to launch the exam. I went round and round the check-in queue for 3 and a half hours and eventually gave up. Nightmare. So now not sure what to do next. Would welcome hearing from those who did successfully launch and run the real exam, and know exactly what you had to fix (other than stage manager) to make that work. In particular if anyone has made it work using Safari as default browser.

I faced out whit the same issue. I followed these steps above using Brave Browser and I got it successfully. However, during the test simulation, Pearson OnVue ask to close dmd application. I use Mac OS Ventura 13.0.1, and I can't find this app to close. I found dmd is a device manager, essential to laptop work properly. My exame will be tomorrow and I'm very upset about that. Someone faced with this issue?

Hi Guys,

I have a macbook Air, I attempted to take a test using onvue without success. The first time I was able to get through the process of passing the system test, once I did my online check in my speakers worked, my mic worked, and the webcam. When the proctor came on to check all the steps, they attempted to call me with the chat through the ONVUE system. It said connected but I could not hear them, and they could not hear me. After they could not help me, they gave me a chance to delete the software and re install it. So I did that and updated my computer with newest update. Same process, checked all the boxes, this time they called and could hear me but I could not hear them.

they basically told me if I dont have another computer to try that I was SOL. I know thats not true because my computer is new enough this has to work.

I double checked and my settings is allowing them to access my MIC, and my camera. After I got booted last time I changed my pop ups to allow for ONVUE but I dont know that it will matter. ONVUE is software that is downloaded. I am able to pass the system check but its when I get to a proctor that the issues happen. Help I am at a loss :( The ONVUE proctors are not at all helpful.

did any of you have this specific issue?!

I have an M3 Pro, and absolutely nothing works for me. New user, rosetta, stage manager, new code, Google Chrome default... You name it... Nothing! I have no access to a Windows computer, and the closest test center is 2 hrs away (from New York City!?!?). The developer of that software needs to help the Mac users. This is so unacceptable!

Iʻve tried all of this and it still isnʻt allowing me to run the system test