OnVue downloads and starts to open, but nothing happens. The spinning beachball of death just continues to spin. I can’t select any options, exit or force quit the program. To get it to stop I just have to shut down my computer. What is wrong?
[Re-Titled by Moderator]
Experienced the same thing - very very painful experience! Was just watching the pinwheel spin forever, force shutdown my laptop, and be put at the end of the queues again... It took around 2 hours when I finally decided to reschedule the exam. Pearson customer support wasn't helpful enough, though they said they will try to contact me within 48 to 72 hours.
I managed to fixed it! by fumbling with my laptop and with the help of google. I had no idea what I did that made it work, but here are a list of every I did in case anyone found themself in the same desperate situation as I was in:
Hope this helps somebody out there...
I got it work by turning off Stage Manager and closing all virtual Desktops <- only leave Desktop 1
Hoping this will help someone.
Running a MacBook Pro on macOS Sonoma 14.3.1.
I had the same issues as the OP and many others when testing my system with OnVue.
Close any additional desktops you have running before you simulate your test. This and toggle off your Stage Manager.
Sign out of apple/FaceTime and any other apps you might get interrupted with.
I am hoping no issues on test day... but this worked for now!
This didn't work for me but giving OnVue access to Screen Recording did the trick.
OnVue needs access to:
I tried all of this stuff, made all the changes, and nothing worked.
The simplest solution is to create a new user on a Mac, log in using that user, Install Chrome, and everything works well.
Note: I had the open using Rosetta option enabled from main user, which might be helpful as well.
Thanks
I had to do three things one is enable Rosetta mode as mentioned in this post, second is ensure that I use the latest key my logging into the Pearson website and third is turn off stage manager on a Mac with M2.
I also had a set up on Windows as a backup and on Windows, it was required to turn off virtual machine related process and services along with chrome Remote Desktop, and also enable the onvue application in private and public firewall.
In my case, I have Macbook Air M1. I tried unsetting the stage manager and running OnVue App with rosetta. Both did not work. Then, i tried running it with a new user.
It worked. Hopefully, it helps someone.
2025-03-07
I spent all day, like 8 hours, off and on trying various fixes. Nothing worked. Then I tried turning Rosetta on, et voila!
Thank you RiotMac.
Apple M3 MacBook Pro
macOs Sequoia 15.3.1
Hi.
I solved the problem by creating a new user in macOS and leveraging of an completely empty user configuration.
This work with the only exception being you need to close out the Onvue application then go back to the CompTIA website to generate a new code, click “copy code” then try the test system process again in the Onvus app.
I did all of this with one exception; I made edge my default browser and it worked right away. Chrome was not working.
Finally found the fix for this... you need to enable Open using Rosetta.
For me (MacBook Pro M2 with latest MacOS) removing Stage manager didn't work. Nor did Rosetta (OnVue app would get buggy).
The only thing that worked was use a brand new USER.
Hope it'll work for the actual exam day
Do not even waste your time or energy trying to get Onvue to work on an Apple. We tried all of the suggestions on 2 different MAC’s and could never get it to work. Called Onvue customer support two different times and no one there had any idea and tried to “send a ticket” but didn’t even understand the problem. I would reschedule any exam in person so this company doesn’t get any money because it is crap! If in person isn’t an option borrow a computer with windows 10 or higher.
2025-03-18
Turning Rosetta on is the solution.
I contacted OnVue and they weren’t able to help. It too me 3 days of trying to figure out how to fix it, after reading this post it was fixed.
Apple MacBook Air
macOs Sequoia 15.3.1
Someone here said add allow screen recording and that worked! Thank you
How to fix OnVue on Mac
