HDMI Adaptor

I’ve only just noticed that the reason I can’t use the apple HDMI Adaptor is because of the new update… is anyone else experiencing this issue and if so is there a fix?

iPhone 13 Pro, iOS 16

Posted on Jun 21, 2023 05:14 AM

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5 replies

Jun 22, 2023 11:20 AM in response to Evanwillis02

G'day Evanwillis02,


We'd like to get an understanding of what's happening to see how we can help. What behavior are you seeing that makes you believe it was related to an update?


Also, what exactly is happening when you say it doesn't work?


These details will help work out any steps you can try, but as a start, this could help. About Apple Digital AV Adapters for iPhone, iPad, and iPod touch:


"If you see video but can't hear audio

Make sure that you're using a Digital AV adapter (which has an HDMI port). If you're using a VGA adapter, it doesn't carry audio signals. To hear audio with a VGA adapter, you need to connect to the headset jack on your TV, monitor, projector, or stereo.


If an app doesn't display video or play audio

The app might not be compatible with your adapter. Check compatibility on the app's info page in the App Store or contact the developer.


If an alert says that an HDCP-compatible device is required

Your content might not be compatible with your adapter. Movies, TV shows, and certain streaming video apps require High-Bandwidth Digital Content Protection (HDCP). If you try to play these movies, shows, and streaming videos using a non-HDCP digital connection—like the Apple VGA Adapter—an alert will ask for an HDCP-compatible device.


If you need help with other issues

  1. Disconnect and reconnect your adapter from your iPhone, iPad, or iPod touch and from your TV, monitor, or projector.
  2. Make sure that your VGA or HDMI cable works, since the issue could be with the cable.
  3. Remove any VGA or HDMI extension cables or converters. Accessories that convert a VGA or HDMI signals to different video formats (DVI, Composite, Component) aren't compatible.
  4. Make sure that you have the latest version of iOS."


If those steps don't clear up the issue, please let us know more about what you're experiencing.


Cheers.

Jun 22, 2023 11:37 AM in response to Evanwillis02

Hi Evanwillis02,


Thanks for following up.


Which app is affected? We recommend testing multiple apps to narrow this down, as this could be something where you'd need to contact the developer.


We also recommend making sure your third-party apps are all updated using this guide: How to manually update apps on your Apple device - Apple Support


Additionally, since you mentioned it appears to be buffering, test from both Wi-Fi and cellular data connections to see if you get the same results both times. The results as well as the answers to the above will help work out the best path.


Cheers.

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HDMI Adaptor

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