Missing Accept / Decline / Maybe buttons for Outlook invitations on iPadOS

When I receive Outlook invitations via email on iPadOS I cannot accept them because the usual accept / decline / maybe buttons are missing. Instead, it can be only added to the calendar. In calendar app it's impossible to accept the invitation as well.


Interestingly when I open these added invitations on iPhone they can be accepted / declined without problems.


Both devices have up-to-date OS and similar calendar / iCloud settings.

Logging off from iCloud and logging on again on iPad helps only temporarily.


Any ideas how to solve this issue?


Posted on Jun 14, 2023 11:11 PM

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5 replies

Jun 15, 2023 01:57 AM in response to wzi

An ICS file is a calendar file saved in a (theoretically) universal calendar format used by several email and calendar programs, including Microsoft Outlook, Google Calendar, and Apple Calendar.  While “universal”, cross-platform issues can and do occur.


If your iPhone running iOS 16.5 works as expected, but iPadOS 16.5 doesn’t, this might suggest that a problem may exist with iPadOS 16.5. However, given that you are attempting to work with a third-party platform (in this case, Microsoft Outlook), you may need to seek assistance from the platform developer - in this case, Microsoft - as they may be aware of the problem and themselves be working on a fix, or be liaising with Apple.


Otherwise, you might seek assistance from Apple Support - who, upon learning that the issue involves Outlook, may refer you to Microsoft.


Should you choose to try, you can contact the Apple Support using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


Jun 15, 2023 12:39 AM in response to wzi

Are you using the Microsoft Outlook App on your iPad and iPhone, or just using the native Mail App?


To benefit from all of Outlook’s features, you must use the MS Outlook App. If you experiencing issues with the App, your would be best advised to seek assistance from Microsoft Technical Support.


https://support.microsoft.com/en-us/office/outlook-for-ios-and-android-help-cd84214e-a5ac-4e95-9ea3-e07f78d0cde6

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Missing Accept / Decline / Maybe buttons for Outlook invitations on iPadOS

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