I’m sorry to hear about your situation. If your iPhone has been stolen and the person has access to it, there are a few steps you can take to protect your information:
1. Change your Apple ID password: This can prevent anyone from accessing your iCloud data or using other services (like iMessage or iTunes) from your iPhone.
2. Change your passwords for other important accounts: This includes email accounts, social media, banking, and any other apps that contain personal information.
3. Report your lost or stolen device to your wireless carrier: They can disable your account to prevent calls, texts, and data use.
4. Report the theft to local law enforcement: They might request the serial number of your iPhone. You can find this information on the original box or receipt, or from your iCloud account (click on your iPhone under Devices in your iCloud account).
In terms of using “Find My”, if it’s saying the location is unavailable but the device is online, the person who has it might have turned off location services but the phone is still connected to the internet. Here’s what you can do:
1. Put your iPhone in Lost Mode: Visit iCloud.com/find from a Mac or PC, or use the Find My app on another Apple device. Open Find My, select the Devices tab, and then choose your iPhone from the list of devices. Select “Activate” under Mark As Lost and follow the onscreen instructions. Activating Lost Mode locks your device with your passcode and can display a custom message with your phone number on your missing device’s Lock screen. It also keeps track of your device’s location.
2. Erase your iPhone: As a last resort, you can erase your iPhone remotely. This will delete everything on your device and it can no longer be located or tracked. But it also means that you’re not able to locate it using Find My. Only do this if you’re certain you can’t retrieve the device.
Remember, safety should be your priority. Don’t attempt to recover the iPhone yourself - inform the authorities if it shows up on ‘Find My’.