Help! Aqara Door and Window Sensor not showing up properly in Home

I've just installed the first three of what I expect will be several more Aqara Door and Window Sensors. I'm using the Aqara E1 Hub, which was also set up today. Everything is running the latest software (hub, Homepod Mini, and my iPhone). The Aqara sensors were installed on three exterior doors. They work fine in the Aqara Home app. I was even able to set up an automation where the Aqara Home app sends me a notification if one of the doors is left open for more than five minutes.


In Apple Home, things don't work as well. As part of setting up the E1 Hub, Aqara's software had me add the hub to Home. It shows up as a 'System' card in the Kitchen section of Home's home page. The sensors do not show up at all. However, if I open Home Settings and select 'Sensors' the Aqara Door and Window Sensors show up as: "Default Room Contact Sensor", listed three times. There is no way to determine which sensor is which. The status for each sensor (on or off) is shown. On or Off has nothing to do with whether the door is open or closed. It refers to whether notifications have been turned on or off in Home. If notifications are turned on, Home will send a helpful notification, such as "Default Room Contact Sensor was closed."


I cannot find a way to change the name of each of these sensors, nor can I change the room to which the sensors are assigned.


I also installed two Aqara moisture sensors. I'm having the same problem with them.


I'd appreciate any advice you could share.

HomePod mini, 16

Posted on May 29, 2023 06:03 PM

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Question marked as Top-ranking reply

Posted on May 30, 2023 02:50 PM

Hey there DK Walser,


While you may need to contact Aqara Support about this, we'd like to help by learning more about the issue, along with ruling out some possible causes:


  1. You mentioned that you're able to manage your Aqara door sensors from the Aqara app, but are you also able to name each of the sensors from the same app?
  2. Was there a time where those sensors worked differently within the Apple Home app on your iPhone, and if yes, when did this issue start?
  3. If you have a compatible iPhone model, the latest version is iOS 16.5. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then update: Update your iPhone or iPad We also recommend checking for any firmware updates for your door sensors/hub, along with checking for an app update for the Aqara app. This link shows how to check for an app update on your iPhone: How to manually update apps on your Apple device


Cheers!

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2 replies
Question marked as Top-ranking reply

May 30, 2023 02:50 PM in response to DK Walser

Hey there DK Walser,


While you may need to contact Aqara Support about this, we'd like to help by learning more about the issue, along with ruling out some possible causes:


  1. You mentioned that you're able to manage your Aqara door sensors from the Aqara app, but are you also able to name each of the sensors from the same app?
  2. Was there a time where those sensors worked differently within the Apple Home app on your iPhone, and if yes, when did this issue start?
  3. If you have a compatible iPhone model, the latest version is iOS 16.5. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then update: Update your iPhone or iPad We also recommend checking for any firmware updates for your door sensors/hub, along with checking for an app update for the Aqara app. This link shows how to check for an app update on your iPhone: How to manually update apps on your Apple device


Cheers!

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Help! Aqara Door and Window Sensor not showing up properly in Home

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