Overcharged Playing Royal Match Game

I just read a response from someone who indicated that they "bundle" charges sometimes. I removed the ap and then went back to install it in order to get the prices before contacting mycard holder. As soon as I downloaded the ap again I was charged $12/-- and never even attempted to play the game.

I, too, have been cheated. At first I didn't realize it because I was beginning to learn the game and could barely see what was available and the cost. After about a week I knew what I wanted but kept seeing wrong amounts, which were "supposedly" canceled. I didn't look at my e-mail amounts in detail until my delegated account (in which I decided to only keep a certain amount) was out of money within a day. I attempted to contact Apple Support but got vague answers. I assumed it because I just didn't understand how to report the situation. After finding this community, I now realize that I have to fight to get my money back. Has anyone had any luck with Apple?

I noticed charges only happening to iPhone users and not with Royal Match on other phones! Also, apple denied my dispute on the charges. So clearly it is a greedy apple /iPhone issue. I will be disputing with credit card. I long deleted app. But I really enjoyed it and would be fine paying some package’s especially when raising the dragons. But, this is so wrong. Especially that apple won’t help but lets us complain here. Thanks 🙏 for those on here letting me know it was not just me.

But if you have Royal Match app on non-apple phones it is not happening and apple refuses to help.

I am too lazy to learn a new phone but ended all my subscriptions and deleted that app but sad because I did enjoy it before it became a car payment size.

I’ve played RM since 5/23. Never purchased much until 3-4 months ago. Thought I was getting charged double,

but never checked and continued to play.

Have checked the last week, and definitely believe I have been charged double. I contacted support - they told me Apple did not always bill on same date product charged. I asked how I was supposed to track. They basically said that was my problem.

I’m getting out and would advise you to do the same. We have been ripped off.

The ads for this game are incessant in Microsoft's Solitaire for iOS. It looks interesting, but after reading many reviews, it came down to what the ads show (lot's of puzzles to save the king) to what game play is really like (the puzzles very widely spread out with a lot of fluff in between).

It also suffers from the game play of many freemium games. You can advance rather quickly at the beginning, but it becomes nearly impossible - or glacially slow - to advance later in the game without getting the expensive in-app purchases.

At least, this is what a handful of other users have written about the game. I never bothered to try it after reading them.

Basically, I try to never download anything with in-app purchases. I do have a few, but only spent the few bucks to kill the ads in each one.

I had thought that too. But if you can log in and check your purchase history. It appears that Apple will pull the funds at the end of the day. For ex. I usually buy $1.99 for 1000 coins. 2 or 3 times in one day sometimes. and what Apple is doing is lumping all the charges together as one $1.99 x 3 5.97 and so on. I can throw you off. If you have it set up to where your bank alerts you when you are charged.

this also happened to me. I bought a couple of package deals throughout the day $1.99 $5.99 and $7.99 it came out over $100. I just got credited back today. I had to cancel my debit card $134 what I got back. So yesterday I bought a couple of packages the firs two or three purchases was normal then I try to get one more and they declined my card. I looked in the charge was $29.99 the original fee was $5.99 that’s crazy. I wonder if we can talk to someone through Royal Match.

I have been playing royal match and when I need to buy power ups I am being over charge. I want to know what the **** is going on???

Me too a bunch of time and I madre a report and they just say it is not valid. I elimínate the app

Royal Match is double charging our purchases!!! I will post this on all social media!! Plus, no way of contacting anyone!!

Yes I had $254 in a month charges and I only agreed to a couple small ones and apple support denied refunding me. I deleted app and will report to credit card. But, kept getting charges! I am ready to end my long time with iPhone

Apparently only Apple users having this problem not people with the game on google, etc phones and Apple denies fixing…. How did you get credited back? Even my credit card is denying to fix $344 of charges that was really only about $40 in a month! It is insane, I deleted the app.

Apple isn't denying anything. THEY can't fix this. The author of the game is the only person/company with the source code. The calls to display the ads are part of the source code. Only THEY can change it.

Why not in the same game from the Google Play store? Who knows. Since they have to rewrite the game from scratch for each OS and hardware platform, it may be a bug in the code that prevents the ads from running. Or possibly the Play Store rules won't even allow an app on their system that displays ads. So they have to leave them out.

Apple denies when I reported a problem, so I went to my credit card and they reversed a ton of them. It ended up as $345 in a month! I long deleted the game. I don’t see complaints of game on other phones like Google so it appears to be Apple related and the fact that they don’t fix it is insane! Best of luck to you.