heic photo in iMessage won’t open

I sent a photo to my wife in iMessage. It was an heic image and she could not open it. Me: iPhone 14 pro, she: iPhone 13. Both on latest iOS. I change camera format setting from “High Efficiency” to “Most Compatible.” Sent a new photo—same problem.

iPhone 14 Pro, iOS 16

Posted on May 22, 2023 07:14 PM

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Question marked as Top-ranking reply

Posted on May 22, 2023 07:21 PM

McCannMcCabin Said:

"heic photo in iMessage won’t open: I sent a photo to my wife in iMessage. It was an heic image and she could not open it. Me: iPhone 14 pro, she: iPhone 13. Both on latest iOS. I change camera format setting from 'High Efficiency' to 'Most Compatible.' Sent a new photo—same problem."

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Report this as a Bug to Apple:

Do your Part: Provide Apple with feedback on this, letting them know about this issue.  Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come.

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Comment: that this all began after installing an update. Include the URL of this post
  4. Proceed from there as necessary

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3 replies
Question marked as Top-ranking reply

May 22, 2023 07:21 PM in response to McCannMcCabin

McCannMcCabin Said:

"heic photo in iMessage won’t open: I sent a photo to my wife in iMessage. It was an heic image and she could not open it. Me: iPhone 14 pro, she: iPhone 13. Both on latest iOS. I change camera format setting from 'High Efficiency' to 'Most Compatible.' Sent a new photo—same problem."

-------


Report this as a Bug to Apple:

Do your Part: Provide Apple with feedback on this, letting them know about this issue.  Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come.

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Comment: that this all began after installing an update. Include the URL of this post
  4. Proceed from there as necessary

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heic photo in iMessage won’t open

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